Director of Operations

We are looking for a Director of Operations to lead and continuously improve one of Campus's most critical operational functions. In the near term, your primary focus will be Financial Aid and the operational processes that support the student financial experience. Over time, this role may expand into additional student-facing operational areas as Campus grows. Reporting to the COO, you'll work closely with Financial Aid leaders and cross-functional partners to optimize day-to-day operations, solve bottlenecks, and design scalable processes that improve both the student and staff experience. This is not a 'keep the lights on' role. We're looking for an operator who knows how to improve and scale an existing function. You'll inherit a complex operation and be responsible for identifying bottlenecks, partnering closely with Product and Engineering, developing managers, and continuously improving systems and processes as Campus grows.

Responsibilities

Partner with Financial Aid leaders and cross-functional stakeholders to improve and scale critical student-facing operations; Serve as a strategic advisor to the COO on operational risks, opportunities, and resource planning; Support critical processes such as aid applications, disbursements, billing, refunds, and payment plans — ensuring accuracy, timeliness, and compliance; Improve existing workflows, identify operational bottlenecks, and implement scalable processes that increase efficiency, quality, and team effectiveness; Create and maintain SOPs that keep cross-functional teams (Admissions, Registrar, Student Success, Financial Aid, Product, etc.) aligned and consistent in how student-facing processes are executed; Partner closely with Product and Engineering to design, implement, and drive adoption of technology-enabled operational improvements; Establish performance metrics and dashboards to monitor progress, identify issues early, and continuously improve service; Flex into new operational areas over time as Campus continues to scale

Requirements

8+ years of progressive operations leadership experience, including leading managers and improving complex operational functions through periods of growth, increasing scale, and organizational change; Strong people management skills with the ability to coach, mentor, and inspire high-performing teams; Exceptional problem-solving and analytical skills, with a bias toward action and measurable results; Experience partnering closely with Product and Engineering to implement technology-enabled operational improvements; Strong project management skills, with the ability to juggle multiple priorities in a fast-paced environment; Excellent communication and stakeholder management skills; Bachelor’s degree required

Nice to have

Advanced degree a plus

Benefits

Equity grant; Medical Insurance plus free Dental and Vision Insurance; 401(k) match; Fertility benefits via Carrot; Flexible Time Away plus paid holidays; In-office lunches for our NY Office; Dog friendly office; Flexible working hours and hybrid work schedule; Social events - happy hours, birthday celebrations, holiday parties, and more; Opportunity to make an impact