Director of Operations

We are looking for a Director of Operations to own the systems, structure, and governance that allow our supply chain and fulfilment operation to scale reliably as we grow into a more complex, multi-brand business under the Hims & Hers umbrella. This is a high-ownership role sitting at the intersection of operations, supply chain, commercial delivery, and cross-functional execution. You will be responsible for making sure the operation works - not just today, but as we transition to the Hims & Hers brand, treat more conditions, and grow order volumes over the next few years. You will report into the VP of Operations Assurance at Hims & Hers, leading a small but growing team.

Responsibilities

Strategy & Planning: Define and own the annual supply chain strategy, OKRs, and volume forecasting, translating growth plans into resource, capex, and headcount; Supply Chain & Procurement: Manage end-to-end demand and supply planning, pharmaceutical and vendor relationships, and procurement governance across Rx and non-Rx categories; Order Management and Order Life Cycle: Manage Prescribe to Pharmacy process while executing exceptions and meeting appropriate SLA's; Delivery & Patient Experience: Own courier strategy, carrier SLA management, and the delivery experience function as a retention lever; Cost & COGS: Own fulfilment cost per order and shipping targets, identifying and delivering initiatives to reduce COGS and wastage across the operation; Fulfilment Engineering & Systems: Own the roadmap for fulfilment systems (PMR, WMS, ERP) across our pharmacy and warehouse operations, partnering with engineering to deliver and govern them reliably at scale; Inventory Control: Manage IC related responsibilities including day to day but also month and quarter close while ensuring appropriate accounting and compliance measures to meet accuracy commitments; Cross-functional Launches: Lead supply chain input into new product and brand launches, coordinating across Commercial, Clinical, and Growth as we expand under Hims & Hers; Team & Org Design: Lead and grow a small team from day one, hiring key roles and building a high-accountability culture as the operation scales

Requirements

8-12 years of experience in supply chain, operations, or a related function, with at least 3-4 years in a director or head-of level role with a team behind you; Proven track record of owning end-to-end supply chain or fulfilment operations at scale; Demonstrated ability to build and manage supplier and vendor relationships across complex, multi-category supply chains; Strong commercial acumen - able to own COGS targets, model cost initiatives, and communicate financial impact clearly; Experience working closely with product and engineering teams to define and deliver fulfilment system requirements & transformations (e.g. WMS, ERP, order management); Experience leading cross-functional product and category launches from an operations perspective; Strong people leadership skills - able to hire, develop, and performance manage a growing team; Excellent stakeholder management - confident presenting to exec and SLT-level audiences and partnering across commercial, clinical, and finance functions; Based in London, with willingness to travel to Birmingham & Enfield on a regular basis

Nice to have

High-growth, high-volume environment experience (e.g. e-commerce, health, consumer goods, mobility)

Benefits

Annual development budget plus 3 days of professional development leave; Hybrid setup with 3 days a week in our Old Street office; Private health insurance through Vitality or opt for a monthly wellness allowance; 25 days of holiday, enhanced parental leave and work from anywhere 3 weeks out of the year; Vibrant office culture with regular socials, clubs, after-school sport, and seasonal events