Director of Operations

The Director of Housing Operations is responsible for the strategic planning, implementation, and evaluation of a comprehensive university housing operation, with a primary focus on driving business innovation through data systems. The incumbent provides leadership for developing responsible, effective, and ethical business practices while overseeing the daily operation of the operations portion of the housing portfolio. The Director of Operations works closely with the Director of Residence Life to ensure all efforts of Housing & Residence Life are cohesive and efficient. Actively serving as the leader of administration, facilities, and technology for the department, the Director spearheads innovation across all housing operational functions. This role leads facilitation and liaises with campus partners on advanced systems configurations, workflow automations, and integrations. Creating data-driven assessments and reports, the Director works to optimize occupancy, streamline central office processes, and inform institutional decision-making.

Responsibilities

Serves as the primary functional administrator for StarRez and other applicable university systems; Develops, tests, implements, and maintains automated workflows within StarRez; Liaises with system administrators to ensure data integrity and functional integrations; Directs the design and execution of online housing applications, roommate matching, room selection, room changes, and housing forms; Creates custom reports to monitor, forecast, and optimize occupancy and enrollment metrics; Directs coordination of physical security and access controls within residence halls; Provides leadership oversight for facilities maintenance, furnishings, warehouse operations, and inventory management; Evaluates and optimizes the digital work-order pipeline; Coordinates residence hall space management, renovation projects, and capital improvements; Forecasts annual residence hall revenue and room rates; Assists with oversight of the housing auxiliary budget operations; Develops strategic plan for residence halls and facilities, including a 5-year master plan of building renovations; Establishes, evaluates, and updates departmental policies, procedures, and SOPs; Provides strategic direction and leadership for operations staff; Directs training and professional development programs for housing staff; Selects, trains, and evaluates operations staff; Oversees the strategy and content accuracy of departmental websites, portal landing pages, and student-facing communication; Directs promotion of the university housing enterprise with University Marketing and Communications

Requirements

Master's degree in Student Personnel, Business, Finance, or related field is required; Three years of experience in developing, administering, and evaluating operations, preferably in Housing; The ability to supervise, motivate, and direct staff while providing organizational leadership

Benefits

Retirement: KTRS