Director of Spa

Your team and working environment: What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. Our hotels and resorts are extraordinary places, and our spas are where guests come to slow down, restore and leave feeling better than when they arrived.

We're looking for a visionary Director of Spa to own that experience from end to end. You'll shape the treatment menu, build and inspire a team of skilled therapists and professionals, and grow the spa into a destination in its own right. If you're a seasoned luxury spa leader who loves both the art of wellness and the business behind it, this is your stage.

What you will be doing

Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

Lead all spa, fitness and wellness operations, including office and programming staff, therapists, and independent contractors.; Recruit, hire, train and develop managers and colleagues. Build a team that understands the expertise each role demands and delivers it with genuine care.; Coach and motivate your team to perform at their very best, creating a culture of recognition, accountability and growth.; Design and deliver ongoing training, workshops and seminars so colleagues stay current on technique, product knowledge and Fairmont service standards.; Develop signature treatments, à la carte services and fitness concepts, including massage, skin care, makeup, hydrotherapy and thalassotherapy, aromatherapy, salon and personal training.; Balance every program so it is safe, effective and genuinely restorative for spa and resort guests.; Explore locally inspired, regionally sourced ingredients and products to give treatments a true sense of place.; Partner with product houses whose treatment concepts translate into great guest results and strong retail sales.; Uphold service excellence and program integrity across every touchpoint, in line with Fairmont brand and [Forbes/LQA] standards.; Own the spa budget, revenue forecasts, payroll and labor planning.; Build efficient schedules for colleagues and contractors that match guest demand in both peak and low occupancy.; Implement inventory systems, controls and purchasing procedures that protect margins and meet hotel standards.; Develop administrative and programming procedures, presentation standards and operating guidelines that integrate seamlessly with the wider hotel.; Partner with Marketing and PR on special events, launches, media visits and brand partner activations.; Serve as a confident spokesperson with press, high-profile guests and industry partners.

Requirements

A minimum of 4 years managing a full-service luxury resort spa, or 1+ year as a senior leader in luxury spa plus 7 years of hospitality and wellness experience; Expertise in developing spa treatment and fitness concepts across massage, skin care, makeup, hydrotherapy and thalassotherapy, aromatherapy, salon and fitness; Proven ability to train colleagues in treatment procedures, including those new to the industry, so services are delivered safely and to a five-star standard; Experience building skin care and product concepts that deliver real guest benefits and strong retail performance; Solid financial acumen: budgeting, revenue projection, P&L management, inventory control and purchasing; Experience hiring for a luxury spa and knowing what excellence looks like in every role; Polished, confident presence with high-end clientele and the media; An inspiring leader who brings out the best in people; Ability to work a flexible schedule, including evenings, weekends and holidays.