Director, Scams Prevention Framework Legal

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Join AFCA at the forefront of one of Australia’s most significant consumer protection programs.

Scams are one of the fastest-growing threats facing Australians, and AFCA has been appointed by the Federal Government to be the single External Dispute Resolution (EDR) scheme under the Scams Prevention Framework (SPF). From 31 March 2027, consumers and small businesses will have access to a world-first dispute resolution service that considers the role of banks, telecommunications providers and digital platforms in scam complaints.

As part of this pioneering program, you’ll help deliver a new standard of consumer protection and contribute to shaping Australia’s response to scams.

This is a Board-appointed role | 5-year renewable term

As Director, Scams Prevention Framework Legal , this is a fantastic opportunity to develop and implement the scams decision-making function, providing technical and professional direction. This role holds ultimate decision accountability to ensure fair, consistent and timely decisions for complex scams complaints between consumers and financial, telecommunications and digital platform firms.

This role requires extensive technical, legal and executive experience and a person who is value-led and purpose driven. The successful candidate will shape AFCA’s technical dispute resolution policy, guide and influence industry practice, and develop and communicate AFCA’s approach to prevent future disputes.

As the face of AFCA in the scams sector, you will engage at a senior executive level with consumers, trustees, insurers, peak body associations, regulators, government and other stakeholders to champion effective dispute resolution and financial fairness.

Requirements

Distinguished legal credentials and extensive expertise in consumer law and practice; Proven executive-level judgment, operating independently with full accountability for complex outcomes; Strategic thinking and analytical acumen , with the ability to distil intricate legal concepts into clear, actionable guidance; Influential communication and negotiation skills , engaging confidently with senior stakeholders across industry and community; Visionary leadership and consultative approach, fostering collaboration and driving best practice; Unwavering independence and impartiality , ensuring integrity in decision-making; Deep knowledge of relevant product law , regulation, and industry standards