Disputes Administrator

Role Purpose: Working alongside the Sales Order Processing team, you will be supporting Head of SOP & Disputes Management with the resolution of Customer Contractual Billing queries resulting in accurate and timely disputes resolution to help support cash collection activity. Required to keep within an average monthly target, following process & control mechanisms determined in the Order to Billing process.

Responsibilities

Work closely with Sales Order Processing, Credit Control, Sales & Delivery teams to ensure queried contractual invoicing is validated, reconciled and resolved quickly to help maximise on cash collection activity; Raising required Credit Tasks within SharePoint 365 system, gaining timely Business & Finance approvals; Raising accurate Credit Orders & New Orders/Invoices using SAP Finance system, ensuring all relevant & associated SAP orders are updated, particularly where a Supersede or Termination has been progressed; Ensure Vision (Invevo) is accurately updated with Credit and/or new SAP Order references and customer contacts at the point the dispute is marked as Collectible. This allows the Credit Control team to actively chase customers to guarantee cash collection; Maintain Daily Disputes Dashboard (Power Apps) with accurate status & narrative which ensures accurate detail is always provided to business areas; Assist with ad hoc Sales Order Processing tasks as and when required

Requirements

Previous experience in either a Credit Control or Disputes management role; Excellent organisational skills; Excellent interpersonal skills; Excellent command of the English language; Excellent PC skills, Outlook, CRM, Sharepoint 365, MS Excel, and Word; Thorough & Accurate data entry & verification of own work; High Degree of personal organisation; Clear & Concise record keeping; Demonstrate a high regard for quality & standards ensuring all tasks are completed in a timely manner; Excellent Communication Skills; Customer Focus; High regard for Team Working; Flexibility; Ability to prioritise workload; Pre-existing right to work and travel within the UK

Nice to have

SAP Sales Order Processing knowledge

Benefits

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost); 25 days paid holiday with the option to buy/sell (FTE); 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost); A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%; A selection of flexible benefits to suit your individual needs; All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects.