Domain Support Specialist with French

We are now looking for a Domain Support Specialist to secure technical capability, fast domain support, routine resource fulfilment & field technical support. This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels

Responsibilities

Supporting project activities according to internal procedures; Managing and resolving tickets within SLA through proper escalation and coordination; Updating technical procedures; Training new team members if assigned; Intervening in incident cases post-configuration; Handling calls from field technicians to meet agreed SLAs and KPIs

Requirements

Min.2 years of RAN hands-on experience on Nokia or Ericsson and good technical expertise on both vendors; Min.B2 level in French on writing and speaking; Min.B2 level in English; Excellent understanding of telecommunication networks and networks elements; Solid understanding of operations in a multivendor environment within Managed Services; Perseverance skill; Task orientation skill; Problem solving skill; Available to work Monday to Sunday schedule, with permanent Saturday availability

Benefits

25 + vacation days and additional 2 days off per year for personal time; Flexy time and hybrid ways of working, with additional support for home office from the company; Medical subscription for you and your close family; Life and accidents insurance coverage; Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others); Short and long term variable pay plans available company wide; rewards and recognition program to appreciate and be inspired by others; refer a friend and choose to work with those close to you; internal communities of CSR Volunteers and sports teams; Learning platforms and programs to develop your skills, as well as curated external content from various libraries