Domestic Transportation Customer Service

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

Responsibilities

Ensure smooth and timely freight process flow; Ensure accurate and timely data entry into our operational system; Track and Trace Transcon files and reporting; Ensure accurate and timely client and vendor billing; Ensure delivery of freight and timely clearance when applicable; Interact with customers in arranging their shipments to meet customers service standards; Contribute and maintain good relationships with suppliers; Meet compliance at all times; Network communications, timely responses to emails and requests; Meet KPI standards in accordance with Company policy; Understand customers procedures and maintain updated internal DLSOPs

Requirements

6 months to 1 year related experience and/or training, or equivalent combination of education and experience; Understanding of ocean documentation process a plus; Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results; Pro-active, strong organizational skills; Good computer skills (Excel, Word); Hazardous Materials certification (preferred); Fluent in English

Benefits

Paid Vacation, Holiday, Sick Time; Health Plan: Medical, Prescription Drug, Dental and Vision; Life and Long-Term Disability Insurance; 401(k) Retirement Savings Plan (US only); Employee Stock Purchase Plan; Training and Personnel Development Program; $23-$25 per hour; Hours are 8 AM to 5 PM