Dutch speaking Customer Support Operator for B2B clients(m/f/d)

Engineered in Berlin. Driving the Future of Europe.

At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket.

Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.

Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.

Come join us and impact the future of AUTODOC!

Responsibilities

Be the go - to expert for our corporate clients across chat, phone, and email - think of yourself as their trusted advisor on speed dial; Gather valuable feedback from clients and become our eyes and ears in the market; Keep clients in the loop about their order status and watch their loyalty (and satisfaction!) grow; Build genuine partnerships with each customer - we're not just processing orders, we're building relationships; Make smart, independent decisions on medium and high complexity matters and turn tricky situations into loyalty-building opportunities with minimal supervisor involvement; Jump into working groups to help shape new functionality development and testing - your ideas matter here; Collaborate with our marketing team on exciting initiatives like surveys, customer needs research, and proposal generation

Requirements

You are native Dutch speaker and English B1; Strong knowledge of the company's business processes in customer service; Strong communication skills (at least 1 year of experience working with clients); Minimum knowledge of automotive industry Will be a plus:; Ability to use automobile spare parts catalogs (TecDoc); Ability to use special technical sites for spare parts selection (p.ex. partlink).