Duty Manager

Prime Function

- Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
- Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier.
- Liaise with different departments for smooth and coordinated work.
- Ensure cleanliness of all areas under the Front Office, Lobby, corridors, main staircase and drive away.
- Ensure to interact with the guests & enable the team to understand guest requirements.

Responsibilities

Ensure that the arrivals and departures for the day and relevant records are maintained.; Ensure quality in all aspects of work and among the staff in the lobby.; Personally welcome and escort all guests of the hotel.; Authorize courtesies for V.I.P’s.; Ensure that regular training is conducted as per the standards.; Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.; Responsible for maintaining high level of room sales, by up-selling.; Ensure maximum room occupancy within agreed overbooking policy.; Ensure to balance the accounts on a daily basis.; Adhere to the Standard Operating Procedures & policies.; Check out-standings of in-house guests on a daily basis.; To check whether the following records are kept in order and up to date.; “C” forms; Reception / Information Log Book; Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.; Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.; Check the grooming and hygiene of the team.; Ensure all V.V.I.P room inspection in coordination with House Keeping Department.; Ensure that newspapers and parcels are delivered in the rooms without delay.; To be readily available at all times to deal with problems or complaints.; Ensure effective and speedy check-in & check-out facilities.; Ensure that the entrance is easily accessible to cars and taxis at all times.; Conduct briefing for concierge and Front Desk Associate’s; Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness,; Ability to accept responsibility,; Self confidence, motivation, drive and tenacity,; Ability to enhance organizational performance,; Ability to clearly delegate tasks and responsibilities,; Ability to think strategically, inductively, and creatively,; and the propensity to recognize and acknowledge other peoples’ ideas.

Requirements

3 to 4 years of experience in a similar role within hospitality.; Strong leadership and communication skills.; Proficient in hotel management software (e.g., Opera, PMS).; Ability to handle guest complaints and solve problems efficiently.; Fluent in English (spoken and written); Ability to work under pressure and manage shifts, including weekends and holidays.