Early Careers Program: Junior Customer Service Associate, Data Analysis

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

Junior Customer Service Associate - Data Analysis is responsible for the timely and accurate delivery of GfK reports to external clients. The role ensures that client data is distributed according to contractual agreements and quality standards, while also supporting internal teams and systems involved in the reporting process.

Business Knowledge

- Understanding of market and product specifics is an advantage.
- Familiarity with data processing methods, procedures, and tools.

Productivity & Initiative

- Results-driven with persistence and follow-through.
- Works effectively under deadlines and tracks progress.

Responsibilities

Distribute reports to external clients using GfK’s specialized applications.; Manage client access and settings for GfK reporting portals.; Ensure timely delivery of data in line with contractual deadlines.; Perform quality control checks on all report deliveries.; Verify report content and confirm data publication.; Maintain monthly performance reports on delivery efficiency.; Configure, modify, and troubleshoot the online delivery system.; Create, update, and maintain all elements of the reporting process to minimize rework.; Work effectively with internal platforms and applications.; Act as a contact point for local country teams and internal departments.; Provide timely solutions to delivery-related issues via internal communication systems.; Participate in regular feedback sessions and performance reviews.; Promote and adhere to global processes and best practices.; Maintain strict confidentiality of client and internal data.; Ensure compliance with internal standards and productivity targets.; Participate in company-organized training sessions.; Log daily activities in the time tracking system.; Report system issues that may impact workflow.; Support team, department, and organizational tasks as needed.; Maintains confidentiality and acts with integrity.; Takes personal responsibility and acknowledges mistakes.

Requirements

University degree preferred in Mathematics, Information Technology, Data Management, or a related field.; Proficiency in MS Office (Excel, Word).; Strong written and spoken English.; Attention to detail and high-quality standards.; Ability to understand and analyze data.; Logical thinking and problem-solving skills.; Strong interpersonal and communication skills.; Ability to build productive working relationships.; Active listening and client orientation.

Benefits

Food vouchers of 62 eur monthly.; Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, еxpenses for medications and medical products.; Life Insurance.; A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office.; Additional paid leave of 3 days in case of no overdue leave days from previous year.; Free access to LinkedIn Learning platform.; Flexible working environment; Volunteer time off; LinkedIn Learning; Employee-Assistance-Program (EAP)