Edge | Customer Delight Ninja | India

You will directly contribute to brand and market success by providing exceptional customer service. The role will involve managing daily customer interactions on social media platforms and email, monitoring and reporting on customer engagement, and working closely with our Brand Marketing Manager to ensure a best-in-class customer journey. ZURU Edge is reinventing everyday consumer brands.

Responsibilities

Ensuring the customer journey and experience are at a best-in-class level through responding to and interacting with customers across social platforms and email communication; Working with the Brand Marketing Manager to build out a Customer Engagement Handbook for the brand that can be used across the world with other team members responsible for international launches; Working directly with the Brand Marketing Manager to manage any complex queries from customers and ensure these are handled seamlessly; Weekly reporting to the Brand Marketing Manager on hero customer feedback, common requests, product issues, and feedback to ensure customer needs are always front of mind for the wider brand team; Week-to-week reporting on defective stock issues and managing replacement stock send-outs

Requirements

2+ years of experience as a community manager or in a similar customer service role; Excellent verbal communication and writing skills; Excellent interpersonal skills; Familiarity with social media management and marketing; Ability to multi-task, prioritize, and be organized

Benefits

Competitive compensation; Annual performance bonus; 5 working days with flexible working hours; Annual trips and team outings; Medical insurance for self and family; Training and skill development programs; Work with the global team and make the most of its diverse knowledge; Several discussions over multiple pizza parties