Education Advisor - Arabic Speaker

Bayswater Education was established in 2017 by a team of experienced professionals in the international education industry. The business is for profit with a social mission at its core. The Education Advisor role has core responsibility for answering (mainly by phone) sales enquiries received through our web site or any other marketing campaign: social media, google Adwords, other directories, etc. Update the company CRM with all details, follow up information, sales, tasks, etc. Help in all marketing strategies to promote Bayswater College in our schools into the market (especially the MENA market). Ensuring excellent customer service is provided to our students and partners consistently. Following the agreed internal processes and procedures and resolving issues quickly and efficiently.

Responsibilities

Answering (mainly by phone) sales enquiries received through our web site or any other marketing campaign; Updating the company CRM with all details, follow up information, sales, tasks; Helping in all marketing strategies to promote Bayswater College in the market (especially the MENA market); Ensuring excellent customer service is provided to our students and partners consistently; Following the agreed internal processes and procedures and resolving issues quickly and efficiently

Requirements

Fluency in both written and spoken English and Arabic; Sales experience in Education industry or services; Excellent communication and interpersonal skills in written and by phone; High level of verbal and written communication skills; Well organised and able to manage a varied and demanding workload; Comfortable in meeting goals and working under pressure; Mid-level experience; Eligibility to work as a contractor (freelancer)

Nice to have

Overseas studying/working experience, ideally with exposure to an international environment; A third language (French, Spanish, German, Turkish, Japanese, Chinese, Korean, etc.); Undergraduate degree in business, marketing, sales, language or tourism; Customer service experience

Benefits

22 days holiday plus Bank Holidays (pro rata); commissions