Elvarex Customer Service Representative

Essity Health and Medical Solutions is looking for an experienced Customer Service Representative who will foster strong customer relationships encouraging positive retention. Provides superior service as the single point of contact for servicing accounts, educating customers, handling complaints and distribution of Lymphology orders.

Responsibilities

Foster strong customer relationships encouraging positive retention; Provide superior service as the single point of contact for servicing accounts, educating customers, handling complaints and distribution of Lymphology orders; Interact with customers via telephone and other media (internet, fax, e-mail, US Mail etc.); Create pleasant and professional environment to promote positive interaction with both internal and external customers; Enter custom product orders (measurements, options, etc.) in compliance with HIPAA regulations, verifies product description, quantity, shipping and billing information via computer based applications (SAP P19, SAP P14, et al); Verify accuracy of orders and contacts customers as required to ensure customer needs in an efficient manner

Requirements

Two year degree or equivalent work experience required; PC application experience (word processing, spreadsheet, e-mail, and database applications); Typing 50 WPM with 98% accuracy; Proficient in 10 key entry operation; Excellent communication skills, verbal and written

Nice to have

SAP experience beneficial; One year prior experience in BSN customer service beneficial

Benefits

Competitive annual salary + annual incentive bonus; United Healthcare PPO; EyeMed Vision Insurance; Delta Dental Insurance; Wellness program provided through Rally; Healthcare and Dependent Care Flexible Spending Accounts (FSA); 401(k) with employer match and annual employer base contribution; Company paid Basic Life, AD&D, short-term and long-term disability insurance; Employee Assistance Program; PTO offering with Paid Holidays; Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance; Employee discounts program; Scholarship program for children of Essity employees