Engagement Manager - Madrid

You’ll lead the post-sale customer experience, owning onboarding, adoption and long-term value realization for a portfolio of Mid-Market firms or corporates.

Responsibilities

You’ll lead the post-sale customer experience, owning onboarding, adoption and long-term value realization for a portfolio of Mid-Market firms or corporates.; Design each client’s adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that firm adopts Legora and transforms the way they work.; Execute against that playbook, sequencing initiatives from initial rollout to firm-wide scaled adoption and adapting as the client’s needs and Legora’s capabilities evolve.; Act as a strategic advisor who deeply understands client goals and legal workflows, surfaces high-impact opportunities, and guides teams toward maximum value from Legora.; Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews.; Orchestrate engagement from cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end account context and coordination.; Partner with GTM on key commercial moments to ensure seamless handoffs, continuity, and a great customer experience, and to identify and realize expansion opportunities.; Translate customer feedback into action by collaborating closely with Product, Engineering, and Marketing to inform roadmap, positioning, and enablement.

Requirements

A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programs inside large, complex organizations.; Experience building tailored, client-level transformation roadmaps and adoption plans and steering them to measurable outcomes.; 3 - 6 years in management consulting, customer success, account management, or a related field, ideally with exposure to high-growth B2B SaaS or Legal Tech.; A track record of driving adoption, retention, and satisfaction with enterprise clients and senior stakeholders.; Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast.; Strong program and project management skills; you keep multi-workstream initiatives moving and your clients confident.; Excellent communication skills — written, verbal, and interpersonal. You can lead boardroom conversations with legal leaders and roll up your sleeves with hands-on teams.; High EQ: you know when to listen, when to advise and when to act.; A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.; Comfort with metrics and driven by data, customer health, and outcomes over process.

Benefits

The chance to build long-term, strategic relationships with some of the world’s leading law firms - working on truly impactful problems from day one.; Part of a fast-scaling, entrepreneurial environment where your ideas matter and your growth is a priority.; As an early member of the Engagement Management team, your work will be visible, meaningful, and closely connected to both our clients and our product evolution.; Collaborate with senior leadership and cross-functional teams, helping shape not just customer outcomes but how we engage and support legal professionals across the globe.; A competitive salary with a high-upside equity program.