Engagement Manager

We are seeking a highly experienced Engagement Manager to partner with our most strategic customers and drive successful adoption, value realisation, and long-term retention. Operating as a senior individual contributor, this role will work closely with the SVP Customer Success, strategic account leaders and regional leaders to ensure our largest and most complex accounts achieve measurable business outcomes. The Engagement Manager will act as a trusted advisor, orchestrating cross-functional teams and ensuring disciplined execution across the customer lifecycle.

Responsibilities

Own and lead delivery strategy for a portfolio of strategic / enterprise customers; Build strong relationships with executive stakeholders and technical leaders; Align customer objectives with platform capabilities and roadmap; Define and track clear statements of work, success metrics, and business outcomes; Ensure customers achieve time-to-value, adoption milestones, and ROI from investment; Proactively identify risks to value delivery and drive mitigation; Lead large, multi-phase customer delivery engagements (implementations, expansions, migrations, transformations); Coordinate across Professional Services, Solutions Engineering, Product, Support, Partners; Partner closely with Account Executives and Customer Success Managers; Support renewals and expansion opportunities; Act as a trusted advisor at C-level and senior leadership level; Lead executive business reviews and strategic planning sessions; Identify and manage delivery risks, adoption challenges, stakeholder misalignment; Establish clear engagement plans, lightweight governance structures, success criteria; Capture customer insights and feed into product roadmap and go-to-market strategy

Requirements

Significant experience in SaaS customer success, consulting, or engagement management; Proven track record managing enterprise / strategic accounts; Complex, multi-stakeholder environments; Strong commercial acumen (understands renewals, expansion, ARR impact); Operates with high autonomy and accountability; Influences senior stakeholders internally and externally; Strong problem solver and structured thinker; Able to navigate ambiguity and drive outcomes

Nice to have

Experience in data platforms / databases / cloud technologies; Background in consulting or program delivery; Familiarity with customer success platforms and CRM systems

Benefits

Generous Time Off Program; Flexibility to care for you and your family; Wellness Benefits - variety of world class medical plans, dental, vision, life insurance, employee assistance programs; Financial Planning - Retirement program and Business Travel Insurance; Career Growth - Be valued, Create value approach; Fun Perks - ergonomic and comfortable in-office / WFH setup, Food & Snacks for in-office employees