Engagement Manager, Professional Services EMEA - Munich

As an Engagement Manager you will: Foster positive relationships with our customers as their primary contact, leading Professional Services engagements; Assist clients in implementing Neo4j technology by leveraging our professional services effectively and managing all delivery-related activities; Ensure that the Statement of Work or Order Form terms and conditions are respected; Manage engagement budgeted hours, travel, and expenses, and coordinate with Finance for accurate billing; Identify up-selling and cross-selling opportunities with the engagement team; Identify engagement-related risks and communicate with stakeholders to secure successful mitigation plans; Prepare and share reports on project performance, including quality, schedule, and budget control; Coordinate cross-functional teams (Sales, Solution Engineering, Support, Product, Customer Success) to ensure seamless engagement delivery and alignment; Support project scoping and estimation during the pre-sales phase by contributing delivery plans, timelines, and risk assessments; Drive continuous improvement of delivery processes, methodologies, and best practices within Professional Services; Monitor customer satisfaction throughout the engagement and take proactive steps to maintain high CSAT; Contribute to capacity planning by forecasting resource needs and collaborating with resource management and forecasting; Mentor and support consultants and project managers to elevate delivery quality and consistency; When relevant, ensure proper knowledge transfer to customers and internal teams as part of the engagement; Participate in internal reporting and forecasting activities related to pipeline, utilization, and revenue; Promote adoption of Neo4j technology by helping customers progress through maturity stages and by identifying blockers to adoption; Ensure compliance with internal policies and governance requirements across all engagements; Represent Professional Services in internal initiatives, contributing insights from the field to help improve products and delivery offerings

Responsibilities

Foster positive relationships with our customers as their primary contact, leading Professional Services engagements; Assist clients in implementing Neo4j technology by leveraging our professional services effectively and managing all delivery-related activities; Ensure that the Statement of Work or Order Form terms and conditions are respected; Manage engagement budgeted hours, travel, and expenses, and coordinate with Finance for accurate billing; Identify up-selling and cross-selling opportunities with the engagement team; Identify engagement-related risks and communicate with stakeholders to secure successful mitigation plans; Prepare and share reports on project performance, including quality, schedule, and budget control; Coordinate cross-functional teams (Sales, Solution Engineering, Support, Product, Customer Success) to ensure seamless engagement delivery and alignment; Support project scoping and estimation during the pre-sales phase by contributing delivery plans, timelines, and risk assessments; Drive continuous improvement of delivery processes, methodologies, and best practices within Professional Services; Monitor customer satisfaction throughout the engagement and take proactive steps to maintain high CSAT; Contribute to capacity planning by forecasting resource needs and collaborating with resource management and forecasting; Mentor and support consultants and project managers to elevate delivery quality and consistency; When relevant, ensure proper knowledge transfer to customers and internal teams as part of the engagement; Participate in internal reporting and forecasting activities related to pipeline, utilization, and revenue; Promote adoption of Neo4j technology by helping customers progress through maturity stages and by identifying blockers to adoption; Ensure compliance with internal policies and governance requirements across all engagements; Represent Professional Services in internal initiatives, contributing insights from the field to help improve products and delivery offerings

Requirements

Proven experience as an Engagement Manager; Proficient in MS Office and CRM/project management software; Strong organizational and multitasking skills; Customer-oriented approach; Excellent verbal and written communication abilities; Problem-solving aptitude; Native German or Dutch is required

Nice to have

Background in professional services and/or customer service is a plus; Experience managing smaller or even larger projects is a plus