Engagement Manager - Strategic Accounts

Legora is redefining how legal work gets done. Not built for lawyers, built with them. This role will report into the Strategic Accounts Engagement Director to ensure that a number of our major law firm clients are receiving consistently high client service, and that they are constantly finding value in Legora. The remit is depth over breadth: a handful of accounts understood thoroughly, where success is measured by whether the partnership is compounding rather than plateauing. In practice, the work sits closer to embedded change management than to traditional account management.

Responsibilities

Act as a key point of contact and strategic advisor; Be available and on hand to end users; Spend time embedded on client sites, working alongside lawyers; Assist the Engagement Director to pinpoint expansion opportunities; Contribute to the adoption effort practice group by practice group; Monitor customer health metrics in collaboration with the Engagement Associate; Closely collaborate with Customer Enablement, Product and Marketing; Represent Legora in the market

Requirements

Three to five years in either Customer Success or Account Management in a high-growth B2B SaaS environment, or Innovation, Change, Transformation or a related role in a law firm or comparable professional services organisation; A track record of driving retention and satisfaction in the enterprise space; Evidence you have changed behaviour, not just managed a relationship; Highly organised; Excellent written, verbal and interpersonal communication; High EQ and commercial instinct; A love of fast-paced, early-stage environments where priorities can shift rapidly; Comfortable with metrics; Someone who enjoys being in the office five days a week, with onsite client time in the UK and abroad

Nice to have

Having practised law is welcome but not required; Legora; Hex; Pitch; Notion; Salesforce