Engineer

We are now looking for a Technical Authority Expert to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.

Responsibilities

Will Work in a 24 X 7 Environment; Will support the customer over email as well as phone; Sound knowledge of Microwave Technology; Will be responsible for 2nd Line troubleshooting of Microwave system over Ericsson 6xxx Series; Having sound knowledge on Mini-link 6300, 6600 Series & Mini-link TN AMM series; SO-EM/ENM hands on experience; Software upgrade process for these Mini-link 6300, 6600 Series & Mini-link TN AMM series; QoS parameter knowledge for Mini-link 6300, 6600 Series & Mini-link TN AMM series; Ethernet alarms and parameters with their troubleshooting process; Raise and update the tickets in in tool for all the issues handled / worked upon; Will have to report the daily issues handled / escalated in the form of daily shift reports; Need to make sure that issues are handled in right time frames as per the SLA / Commitments; Good knowledge over SLA/WLA; Good in preventive activities with available performance report from Microwave NMS; Good in customer handling and RCA identification

Requirements

Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent; 5-10 years of hands-on experience on 2nd Level Engineer- functional role; Good Technical Knowledge of the Microwave Technology preferably 6K series; All academic credentials must be from recognized and accredited institutions and are further subject to verification

Nice to have

Transmission or ENM experience preferred