English Customer Service Specialist

Sutherland is a global leader specializing in AI , automation , cloud engineering , and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.

With a strong emphasis on digital engineering services , we deliver innovative technologies and business process excellence , creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions , including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.

Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model , enabling rapid innovation and supporting sustainable business growth.

This is a full-time on-site role located in Cairo for a Customer Service Specialist . In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support , addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction .

Your day-to-day responsibilities will include

If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!

Responsibilities

📞 Handling customer interactions with efficiency and empathy .; 🛠️ Providing tailored solutions to meet customer needs.; 🌟 Ensuring a positive customer experience through effective communication and professional phone etiquette .

Requirements

🚀 We’re Hiring Talented People! 🌟; Fresh Grads & Dropouts are welcome to apply! 🎓; ✅ Fluency in English is a MUST! (B2/C1 level) 🇬🇧; ✅ Strong skills in Customer Service & Customer Support 🤝; ✅ Proven ability to enhance Customer Satisfaction & Customer Experience 💯; ✅ Problem-solving , active listening , & attention to detail 👂💡; ✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! 🖥️; ✅ Flexibility with night & overnight shifts is essential 🌙; ✅ Proficiency in professional phone etiquette & communication techniques is a plus 📞💬; 💼 If you’re passionate about making a difference and love helping customers, we want YOU! 🌟