English Customer Support Representative (late shifts)

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses. We are growing and have an open position as a Customer Support Representative.

Responsibilities

Providing Customer Support for the website users; Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; Follow communication procedures, guidelines, and policies; Responding promptly to customer inquiries; Communicating with customers through various channels (chat/emails); Acknowledging and resolving customer complaints; Keeping records of customer interactions, transactions, comments and complaints; Entering data into a CRM, other online tools, and cloud-based platforms; Other related tasks assigned by managers of the Clients and/or Helpware

Requirements

Excellent written skills in English; Basic technical background (strong experience in using apps); Proactive approach, empathetic individuals, problem-solving skills; Customer orientation and ability to adapt/respond to different types of characters; Ability to multi-task, prioritize, and manage time effectively

Nice to have

Experience in the Client support area

Benefits

Competitive compensation linked to EUR rate; Medical insurance after the trial period; English classes; Corporate training and parties