Enterprise Account Director - United States

Responsibilities

Own a portfolio of existing accounts and take responsibility for their retention and growth.; Identify upsell and cross-sell opportunities within existing accounts.; Proactively own renewals in accounts in cooperation with the Customer Success team.; Succeed in a team-selling environment for maximum account penetration and coverage.; Consistently forecast monthly and quarterly performance.; Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on "C" and enterprise-level negotiations.; Participate in meetings with key stakeholders, starting from onboarding kick-off to Business Review meetings.; Discover the strategic needs and direction of the customers, setting goals and objectives with the customer that will enable the teams to drive business impact.; Analyze stakeholder mapping and set an overall strategy to capture the right frequency in touchpoints.; Take ownership of renewal success and strategy to achieve key commercial/contractual targets.; Ensure Customer Success realization is achieved and recognized across key stakeholders, and reach NPS targets ensuring the best customer experience and success recognition.; Achieve customer advocacy goals with the marketing team through success stories and testimonials.; Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider One's product and strategic roadmap execution.

Requirements

7+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.; Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we've got clients all over the world!; Proven track record of using sales and persuasive skills.; To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.; To cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with our products and our around-the-clock support.; Passion for testing, measuring, and improving outreach and follow-up effectiveness.; Strong communication skills in both writing and speaking.; High sense of responsibility and accountability.; A strategic thinker with excellent project and time management skills.; Experience negotiating and navigating contracts and legal discussions.; Thrives in a fast-paced, high-growth, rapidly changing environment.; Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.; Strong presentation skills, with a high degree of comfort with both large and small audiences and various levels of management (senior marketing executives, IT management, database administrators, and data scientists).; Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.; Experience in managing various stakeholder relationships to gain consensus on solutions/engagements required.

Benefits

Be part of a diverse team that's as global as it gets — where every voice is heard and 50+ nationalities build together.; Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.; Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.; Become a Shareowner through our eligibility-based "ESOP" and own a piece of what you build.; Help build the team you want to work with and enjoy rewarding referral bonuses.; Opportunities to give back to your community through volunteering and purpose-driven social impact projects.; From global retreats to team-building activities, expect year-round events that turn into lifelong memories.