Enterprise Client Success Manager – GEO/AEO Platform

Serve as a trusted advisor to enterprise customers: lead onboarding and implementation, drive platform adoption and training, manage project plans and business reviews, monitor engagement and risks, support sales with demos and discovery, and advise on AEO/GEO and AI search strategies to optimize employer brand visibility.

Responsibilities

Lead onboarding and implementation for enterprise customers, ensuring a smooth transition from post-sale through launch; Guide customers through platform setup, training, and best practices to drive adoption and long-term success; Build and manage project plans with clear milestones, timelines, and accountability across stakeholders; Run customer check-ins and business reviews focused on utilization, performance, and optimization opportunities; Monitor customer engagement and proactively identify risks, escalations, and growth opportunities throughout the customer lifecycle; Partner cross-functionally with Sales, Product, Support, Marketing, and Brand Studio teams to deliver a seamless customer experience; Support enterprise sales efforts through discovery calls, strategic product demos, and consultation on custom implementations and ROI; Help customers understand emerging best practices in AEO, GEO, and AI search visibility, translating a rapidly evolving landscape into clear, actionable recommendations; Guide customers in using Built In’s platform and insights to strengthen how their employer brand is represented, discovered, and cited across AI-powered search experiences

Requirements

4+ years of experience in customer success, account management, implementation, solutions consulting, or a client-facing SaaS role; Experience managing complex enterprise customer relationships with multiple stakeholders; Strong project management and organizational skills with exceptional attention to detail; Excellent communication and presentation skills, including experience leading customer trainings or demos; Ability to navigate ambiguity, prioritize effectively, and collaborate cross-functionally in a fast-paced environment; Curiosity about how AI assistants like ChatGPT and Perplexity are changing how people search and make decisions — no formal SEO or AEO/GEO background required, we'll teach you the fundamentals

Nice to have

Strong consultative and strategic problem-solving skills with the ability to clearly articulate ROI; Comfort supporting both post-sale customer success and pre-sale partnership activities; Experience working with AI-driven products, analytics platforms, or emerging technology solutions; Interest in or experience with Answer Engine Optimization (AEO), Generative Engine Optimization (GEO), AI search visibility, or related search/content strategies

Benefits

Benefit plans for regular full-time employees