Enterprise Customer Success Manager

As a Junior Enterprise Customer Success Manager, you'll be the strategic anchor ensuring our enterprise customers thrive and achieve maximum value from the Deliverect platform. You will focus on driving product adoption and fostering long-term loyalty for a mixed book of accounts, acting as the bridge between our customers and our internal Product and Support teams. Your role is pivotal in fueling retention and revenue growth through exceptional support and a data-driven approach to customer health.

Responsibilities

Develop and execute strategies to foster long-term customer relationships and guide enterprise clients through success milestones and product adoption; Work cross-functionally and collaboratively with Enterprise Account Managers and Support teams to resolve complex issues, and advocate for customers by requesting new features from the Product team; Monitor customer usage and leverage data to demonstrate Deliverect's value, identifying opportunities to improve customer health and adoption rates; Act as an escalation point for complex technical and non-technical queries, ensuring timely resolutions; Identify potential upsell opportunities and support renewal management to ensure continued revenue growth

Requirements

Professional fluency in English and French; Fluency in English and Arabic; Strong written and verbal communication skills; 2+ years of experience in a customer-facing role such as Customer Support, Customer Success or Account Management, ideally within a SaaS environment; Analytical mindset with ability to analyze complex customer issues and leverage data analysis tools; Proven ability to manage multiple projects simultaneously, meet deadlines, and navigate a fast-paced environment; Exceptional communication skills with ability to build trust and rapport with key stakeholders across multiple departments; Familiarity with Google Suite and Zoom; Legal right to work in the country where the role is based

Nice to have

Experience with Planhat and HubSpot

Benefits

Dedicated learning budget; Opportunity to solve meaningful challenges; Culture of innovation with weekly releases and new features; Diverse international team; Part of a rapidly scaling SaaS unicorn; Regionally tailored rewards