Enterprise Platform Lead – ERP and Database Services

Alyeska Pipeline Service Company is seeking an Enterprise Platform Lead to oversee the support, maintenance, and long-term planning of its enterprise business systems. Alyeska is seeking to improve alignment across its technology platforms, data, and integrations to increase enterprise value, streamline business processes, and enable more effective end-to-end operations. The initial focus will be on ERP capabilities, Oracle technologies, supporting databases, and system integrations, establishing a more cohesive foundation for future optimization and modernization. This person will work with business users, IT teams, and vendors to keep systems reliable, resolve problems, plan upgrades, and control costs. The role provides technical oversight of system support and maintenance, including reviewing proposed changes, troubleshooting complex issues with specialists, and making informed technical decisions. The initial scope is ERP and database services. As the person develops knowledge of Alyeska's systems and business processes, responsibilities will expand to include broader enterprise platform planning and architecture. Work Location & Schedule: Anchorage. This is a regular exempt Anchorage based position on an urban schedule of a 40-hour week or 9/80-work schedule. Band: K-M

Responsibilities

Oversee ERP and database services, including availability, performance, support, and recovery planning; Provide technical direction for ERP and database issues, review proposed changes, and work with internal specialists and vendors to resolve complex problems; Coordinate internal technical teams and service providers, establish clear responsibilities, escalate problems, and make sure agreed work is completed; Plan system maintenance, patching, upgrades, and replacements, track support deadlines, and address aging or unsupported technology; Coordinate testing, business-user acceptance, change approval, and production readiness for upgrades, integrations, and significant system changes; Work with technical teams and service providers to maintain backup and recovery procedures, coordinate recovery testing, and address identified gaps; Work with business users to understand requirements, prioritize improvements, and resolve recurring problems; Coordinate with cybersecurity and infrastructure teams to address security requirements and system dependencies; Maintain documentation of enterprise platform integrations, support arrangements, operating procedures, and significant technical decisions; Evaluate enterprise platform software renewals, upgrades, and replacement options based on business requirements, cost, risk, and support needs; Identify opportunities to reduce unnecessary systems, overlapping software, and avoidable support costs; Develop plans for platform improvements and transitions that limit disruption to business operations; As knowledge of the environment develops, take responsibility for planning and technical decisions for additional enterprise platforms, including their integration, support, and lifecycle needs

Requirements

Bachelor's degree in information technology, information systems, computer science, or related discipline; Two (2) years of progressively responsible experience supporting enterprise applications, ERP systems, or database services, including experience leading technical work or coordinating service providers; Experience supporting an enterprise ERP environment and its related databases, integrations, and business processes; Working knowledge of application and database maintenance, upgrades, integrations, change management, and incident resolution; Understanding of system testing, production change controls, backup and recovery, and application access controls; Experience coordinating technical work across internal teams, vendors, or managed service providers; Ability to turn business requirements into clear technical priorities and explain technical issues, risks, and options to nontechnical audiences; Strong troubleshooting, documentation, and organizational skills; Ability to evaluate alternatives and recommend practical solutions that can be supported over time; Equivalent of experience may substitute for the Bachelor's degree on a year-for-year basis

Nice to have

Experience with Oracle E-Business Suite, Oracle databases, or related enterprise technologies; Experience with ERP upgrades, system replacements, enterprise integrations, or database support; Experience developing multiyear system plans and comparing the full cost of maintaining, upgrading, or replacing technology; Experience managing vendor support, software licensing, renewals, and service problems; Familiarity with enterprise architecture, system consolidation, automation, and data integration; Experience supporting business-critical systems in a safety-focused or high-availability environment; Experience with IT projects related to enterprise platform implementation, reimplementation, configuration, and delivery of user enhancements

Benefits

Medical, dental, and vision coverage starting day one; FSA; eligible to participate in 401(k) on day one, with 7% company match after one year; pension eligibility starting day one, with 1-year vesting; annual bonus potential; wellness reimbursement; EAP; paid parental leave; educational assistance; vacation and sick leave