Executive, Ground (Airport Operations Management) - Based in Narita, Japan (2 year contract)

We are searching for a motivated and enthusiastic Executive Airport Operations with extensive knowledge in airport operations to join the Ground Department team. You will be the key personnel responsible for all airport operations matters in Japan stations, working closely with appointed vendors, airport authorities and Scoot HQ to manage operational, training and procedural matters and ensure smooth airport operations for Scoot Japan stations (based in Tokyo-Narita airport).

Responsibilities

Responsible for station's daily operational issues and ensure that aircraft dispatches on time to achieve On Time Performance (OTP) of min. 98% for assigned station; Provide leadership to the outsourced appointed vendor(s) and ensure company regulations are adhered to ensure smooth operations e.g. efficient check-in / transfer and baggage handling at station; Handle delays and flight disruptions to ensure passengers are least inconvenienced in accordance with Scoot's SOP, minimize complaints and increase number of compliments; Ensure and maintain effective communication with all department of Head office e.g. Operations / Engineering / Crew / OCC during operational situations; Analyse each and every delay in order to determine the root cause and prevent recurrence; Follow up and conduct investigation of incidents / complaints when assigned; Ensure timely update on regulatory updates to Scoot HQ; Perform any other duties as requested and assigned by Head Office; Project a positive corporate image and represent Scoot in all airline and aerodrome related matters and work with various external parties, including airport and CIQ authorities, appointed vendors and other airlines; Execute and issue service level agreement (SLA) for the stations assigned by Head Office; Perform regular self-audits of service vendors in station or formal audits of other overseas stations when assigned; Establish non-compliance root cause and determine corrective actions and preventive actions; Ensure that ground safety regulations and aircraft emergency plans and procedures are constantly adhered to and practiced at station(s); Train/guide local appointed vendors to be compliant with Scoot SOP and / or new system or processes; Perform and ensure accurate verification of invoice on items charged to Scoot

Requirements

Must be legally entitled to work in Japan; Minimum recognised diploma / degree; Minimum of 3-4 years' working experience in managing operations, preferably in airport, airline or ground handling; Fluent written, spoken and reading capability in English and Japanese; Proficient with Microsoft Office; Ability to multi-task under dynamic environment independently, manage multiple stakeholders and tasks effectively and think quickly on the feet; Able to travel for work at short notice; Able to work on a rostered schedule including weekends & public holidays; Team player with good interpersonal skills and pleasant disposition, open to learning and discipline to function independently with minimal guidance. Quick to adopt and adapt to changes; Good negotiation skills and ability to work with people from all levels; Able to commence immediately