Executive Housekeeper

Located on the pristine south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

Soft Skills

- Ability to lead, motivate, and develop a multicultural team.
- Mastery in organization, planning, and attention to detail.
- Strong communication and interpersonal skills.
- Excellent problem-solving and decision-making skills.
- Guest-oriented and service-minded.
- Ability to work under pressure and maintain high service standards.
- Strong leadership and team management skills.

Responsibilities

Customer Service; Work with the appropriate departments of the hotel to obtain and disseminate all relevant information concerning arriving guests and with his team prepare guests‘stays meticulously.; Ensure that standards of excellence in customer service are maintained and regularly updated.; Develop changes in products and services in response to customer requirements and evaluate against their improvement to the service.; Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded.; Monitor guests’ satisfaction throughout their stays and take appropriate steps and immediate corrective measures where necessary.; Deal with all guests’ queries and complaints swiftly and efficiently.; Maintenance of facilities; With the Maintenance Manager of the hotel, set-up and monitor a proper preventive maintenance program in order to ensure that the grounds, buildings and equipments and their dependencies are always meticulously maintained in excellent running order at all times.; Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently.; Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed.; Human Resources; Through proper communication ensure that staff members have all the information they require in order to provide excellent customer service at all times.; Ensure that all sections have the appropriate staffing levels for efficient operations while achieving set employee productivity targets.; Constantly monitor staff morale to ensure that the personnel is kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times.; Ensure that the personnel receives appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties.; Regularly appraise his immediate collaborators in order to feedback to them essential information to enable them to constantly improve their performance.; Implement Disciplinary and grievance procedures in conjunction with the Human Resources Department.; Create the necessary conditions for productive work, and working, evaluated to achieve objectives to satisfy qualities and standards of performance.; Use effectively, monitor and control manpower and natural resources to balance both budgetary requirements and customer needs.; Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel.; Reporting; Regularly participate in management and coordination meetings organized by the General Manager or his representative as required.; Report on the administration and operation of the department on a regular basis as per established policies.; Safety Practices; Ensure and maintain that Health and Safety practices are followed at all times.; Adhere to fire alarm or any emergency statutory procedures in the event of fire.; Promote Energy efficiency and environment and identify improvement to support the Green Globe Policy.; Budget monitoring and Control; Ensure that all Hotels Constance financial control Policies and Procedures are strictly adhered to.; Through constant monitoring, ensure that all elements of costs are kept within acceptable limits and initiate any corrective measures whenever necessary (Expenditure & Opex & Uniform).; Control the inventory of linen supplies, amenities and uniforms.

Requirements

Hold a Diploma or Degree in Hospitality Management, Hotel Management, Housekeeping Management, or a related field.; A minimum of 2 years of experience in the hotel industry in a similar position.; Proven experience working in top luxury resorts with at least 150 rooms.; Proven experience in housekeeping operations management, including rooms, public areas, laundry, and linen control.; Working knowledge of various computer software programs (MS Office, hotel property management systems, housekeeping management systems).; Up to date with housekeeping trends, cleaning technologies, and best practices.; Ability to manage budgets, control costs, and meet financial targets.; Strong knowledge of health, safety, hygiene, and sanitation standards.