Experience Host

Opened in February 2023 in charming Los Olivos, The Inn at Mattei’s Tavern, Auberge Collection offers 67 luxury guest rooms, cottages, and suites that marry the simplicity of modern farmhouse design with the eclectic spirit of nearby ranch life. Set on historic grounds shaded by old-growth palm trees and surrounded by renowned vineyards, The Inn at Mattei’s Tavern originally served as a popular stagecoach stop in the late 1800s. Considered the social center of the Santa Ynez Valley through the 1930s, the property has remained a lively local landmark, revered and enjoyed for generations. Today, guests can savor farm-driven menus that celebrate the Central Coast’s land and sea, unwind at the new Lavender Barn, a luxury spa rooted in nature and renewal, and enjoy destination-inspired experiences that engage the senses.

For more information: auberge.com/matteis-tavern

Connect with The Inn at Mattei’s Tavern on Instagram and Facebook at @matteistavernauberge.

Embark on an exciting journey as an Experience Host, where you will be the orchestrator of unforgettable moments, curating immersive and personalized experiences for our guests. With your vibrant personality and passion for hospitality, you'll ensure each visitor feels not just welcomed but truly connected to the magic of our establishment.

$22.75- $24.75/hour based on experience

Responsibilities

Create a warm and welcoming atmosphere, engaging with guests to understand their preferences and needs, and ensuring a positive and personalized experience.; Organize and coordinate activities, events, or special experiences for guests, aligning with their interests and enhancing their overall stay.; Provide information about the facility, services, and local attractions, assisting guests in making informed decisions to maximize their enjoyment.; Address and resolve guest concerns or issues promptly and professionally, ensuring a seamless and enjoyable experience throughout their visit.; Act as a communication bridge between guests and various departments, facilitating requests and ensuring the smooth execution of planned activities or experiences.; Develop and communicate compelling narratives around each experience, the property, and the Santa Ynez Valley.; Conduct monthly inventory of OS&E and experience-related products.; Place orders and maintain appropriate inventory levels.; Organize and clean experience bins and closets; Support the planning and execution of retail pop-up events in partnership with Marketing and Operations teams.; Participate in training initiatives and contribute to team inspiration and engagement.; Educate team members across departments to confidently promote and deliver experiences.; Maintain open communication with operational leaders to ensure alignment on programming and offerings.; Maintain accurate documentation, including SOP updates, internal communications, and reporting.; Register guests and manage data within the WAY POS system.; Utilize Lightspeed and other systems to support daily operations.

Requirements

Strong interpersonal skills with a genuine passion for guest service; Ability to multitask effectively in a fast-paced environment; Strong problem-solving and critical-thinking abilities; Calm and composed under pressure; Ability to work collaboratively across departments; Basic computer proficiency; Flexible schedule, including weekends and holidays; Ability to execute creative programs from concept through completion; Knowledge of The Inn at Mattei’s Tavern and the local area (or ability to quickly learn); Adaptability to take on evolving responsibilities; Minimum of 2 years of experience in high-end guest service or hospitality; Experience coordinating events, activities, or personalized guest services; Background in areas such as catering, events or hospitality; Proficiency in Google Workspace (Gmail, Docs, Sheets, etc.); Familiarity with Property Management Systems