Experienced Travel Consultant

Cruiseabout is searching for an experienced travel consultant to join our Whitford City store! If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage.

Responsibilities

Quote, book, and invoice cruise bookings and packages with accuracy and flair; Achieve monthly sales targets and KPIs; Deliver outstanding service across walk-in, email, and phone enquiries; Maximise every opportunity through upselling and cross-selling; Monitor and action all relevant mailboxes daily; Maintain strong product knowledge to confidently recommend the perfect cruise

Requirements

Proven customer service experience with exposure to sales targets; Previous travel or cruise experience sales experience; A keen eye for detail and strong problem-solving skills; The ability to thrive in a fast-paced environment; Motivation, organisation, and a love of exceeding expectations

Nice to have

GDS experience

Benefits

Onboard ship inspections and exclusive cruise discounts; Industry travel discounts and eligibility for sponsored familiarisation cruises; 94% Great Place to Work culture; Equal Opportunity Employer; Tailored learning and development pathways including cruise product training; 350+ retail, health, and wellbeing discounts; Financial planning advice; Employee share plan; Career progression opportunities; Corporate health insurance discounts with BUPA; Internal gym and wellness initiatives; Employee Assistance Program; Awards nights, team celebrations, and global conferences; Paid parental and volunteer leave; Workplace Giving; Commitment to sustainability; Reconciliation Action Plan and cultural leave