Expert - Transformation Process Lead

The Transformation Process Lead is responsible for driving governance, process standardization, business transformation, and operational excellence across RMS platforms, including GRFE, SIRVAL, MADRAS, and related systems. The role serves as the key liaison between business, operations, and technology teams to ensure successful delivery of enhancements, releases, UAT activities, compliance, and global deployments. Additional Information: Role is at P5.

Responsibilities

Ensure adherence to governance frameworks, controls, SOPs, and compliance requirements; Drive process standardization and continuous improvement across RMS operations; Support audit, quality, risk management, and compliance initiatives; Act as SME for RMS applications including GRFE, SIRVAL, and MADRAS; Maintain end-to-end process ownership, data quality oversight, and operational readiness; Identify process gaps and drive sustainable improvements; Coordinate across GRFE, EDD, SIRVAL, MADRAS, Business Operations, and Technology teams; Manage stakeholder communications, escalations, priorities, and dependencies; Ensure alignment across regional and global teams for project delivery; Gather, analyze, and document business requirements; Develop user stories, acceptance criteria, and process flows; Support backlog prioritization and solution design discussions; Lead end-to-end UAT planning, execution, defect management, and sign-off; Develop test scenarios, test cases, and validation approaches; Coordinate defect triage, retesting, and business approval activities; Plan and coordinate release readiness, deployment activities, and global rollouts; Support cutover planning, go-live validation, and hypercare activities; Ensure seamless transition of enhancements into business operations; Lead process improvement, automation, and transformation initiatives; Promote adoption of AI-enabled solutions, including Microsoft Copilot; Drive efficiency, standardization, and operational excellence initiatives; Create and maintain SOPs, training materials, and process documentation; Facilitate knowledge-sharing sessions and capability-building programs; Support onboarding and continuous learning initiatives

Requirements

5+ years of experience in process ownership, operations, business analysis, governance, transformation, or data-quality roles; Strong understanding of RMS processes and platforms, preferably GRFE, SIRVAL, MADRAS, and related systems; Experience creating user stories, acceptance criteria, process maps, and test cases; Strong SQL and data validation skills, including data reconciliation and verification; Experience owning UAT execution, defect management, and formal business sign-off; Familiarity with Microsoft Copilot and other Generative AI tools; Exposure to Power BI, SQL, Python, automation tools, and reporting solutions; Experience in driving process improvement, digital transformation, and automation initiatives; Knowledge of Agile methodologies, Jira, and Confluence is preferred; Bachelor's degree in business technology, Data Science, Information Systems, or a related field

Nice to have

Knowledge of Agile methodologies, Jira, and Confluence; Exposure to Power BI, SQL, Python, automation tools, and reporting solutions; Familiarity with Microsoft Copilot and other Generative AI tools; Certifications in Project Management, Agile, Lean Six Sigma, Business Analysis, or Change Management

Benefits

Flexible working environment; Volunteer time off; LinkedIn Learning; Employee-Assistance-Program (EAP)