F&B Hostess

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

Responsibilities

Greet guests warmly and seat them according to the restaurant’s floor plan.; Ensure guest satisfaction by anticipating needs and responding promptly.; Address guest concerns and complaints, ensuring satisfaction.; Conduct regular table visits to monitor guest satisfaction.; Handle reservations and cancellations, following department standards.; Communicate any changes to reservations or cancellations to management.; Pre-assign tables and ensure special requests are addressed.; Maintain a clean and organized hostess stand and dining area.; Ensure tables are properly set and ready for service.; Monitor the cleanliness and working condition of equipment and supplies.; Assist staff as needed to ensure smooth restaurant operations.; Collaborate with restaurant staff to provide optimum service.; Promote a cooperative and productive working climate.; Be flexible and rotate within different F&B outlets as required.; Assist with cashiering procedures and balance transactions.; Participate in training and other duties as assigned by management.; Strong communication and customer service skills.; Ability to handle high-volume periods and anticipate guest needs.; Detail-oriented with a focus on cleanliness and organization.; Previous experience in a restaurant or hospitality setting is a plus.

Requirements

Excellent communication and interpersonal skills; Professional appearance; Customer service-oriented mindset; Ability to multitask and stay organized; Fluent in English, additional languages are a plus