Facilities Coordinator

Thndr is scaling Facilities Management from a reactive support function into a structured, professional operation. As a Facilities Coordinator, you'll be the execution arm of the FM team, owning the day-to-day operations that keep our offices running smoothly. You'll be the go-to person for maintenance requests, vendor follow-ups, workplace issues, supplies, and day-to-day facilities needs across our floors. You'll work closely with the FM Manager, taking ownership of the operational details and making sure nothing falls through the cracks, while giving the wider FM team more room to focus on strategic projects such as space planning, access control, compliance, and workplace improvements.

Responsibilities

Own the day-to-day facilities helpdesk and ticketing queue, logging, prioritizing, tracking, and resolving requests within SLA; Coordinate with vendors and contractors across cleaning, maintenance, security, catering, and other workplace services; Conduct regular walkthroughs across all floors to identify maintenance, safety, cleanliness, or workplace issues; Follow up with vendors on schedules, quotations, service quality, and issue resolution, including negotiating basic service terms; Support the procurement of facilities supplies and consumables, including inventory tracking, stock checks, and reordering; Assist with office moves, seating changes, minor space setups, and other workplace changes; Maintain accurate records of facilities assets, contracts, vendors, maintenance schedules, inventory, and ongoing requests; Support the execution of FM initiatives under the FM Manager's direction, such as access control rollouts, AV setups, fire safety requirements, and other workplace projects; Act as the on-the-ground point of contact for employees on facilities-related questions and requests; Keep track of open issues and follow through with relevant stakeholders until fully resolved; Help the FM team move from reactive firefighting toward a more proactive and structured way of managing workplace operations

Requirements

1–3 years of experience in facilities, office management, workplace operations, or operations coordination; Strong organizational skills and the ability to manage multiple open tasks simultaneously without losing track of details; A strong ownership and follow-up mindset; Comfortable working with vendors and contractors and negotiating basic service terms when needed; Proficiency in Excel or Google Sheets, particularly for tracking inventory, tickets, budgets, and operational data; Clear and professional communication skills in both Arabic and English; Comfortable being physically present on-site and responding to real-time workplace issues; Practical problem-solving skills and the ability to stay calm when priorities change or unexpected issues come up; A proactive mindset

Nice to have

Experience working within a structured Facilities Management or Workplace team; Experience managing a facilities helpdesk, ticketing system, or SLA-based service requests; Experience working with multiple vendors and contractors; Experience supporting office moves, seating plans, or workplace projects; Exposure to access control, AV, fire safety, or other workplace systems; Experience in a corporate, fintech, technology, co-working, hospitality, or facilities-services environment