Facility Manager

As a Facility Manager, you'll oversee the daily operations, financial performance, and customer experience of the automotive service facility. This role is responsible for leading and developing team members, managing workflow and shop efficiency, meeting operational and financial goals, and ensuring high standards of service quality and safety. The Facility Manager drives business performance through effective leadership, employee development, customer satisfaction, and operational excellence.

Responsibilities

Oversee daily shop operations, including financial performance, payroll, expenses, inventory, scheduling, and shop efficiency; Monitor sales, profit and loss, and key performance metrics; implement action plans to achieve productivity, revenue, and profitability goals; Lead, develop, and supervise all Car Care/Car Care Plus team members through hiring, coaching, performance management, training, and recognition; Partner with Area and Regional leadership on staffing, compensation, promotions, disciplinary actions, and other employment decisions; Ensure adequate staffing and operational support to meet customer service and repair demands; Deliver a high level of customer satisfaction by resolving concerns, identifying customer needs, and promoting services across business lines; Maintain a safe, compliant workplace by enforcing safety standards, investigating incidents, and implementing corrective actions

Requirements

High school diploma, GED, and/or equivalent experience required; Valid driver's license required; Two or more years of experience working with automotive or truck systems, including supervisory, management, and project management responsibilities; Strong business and financial acumen, with the ability to analyze data, identify opportunities and risks, and make sound business decisions; Proven leadership skills with the ability to build effective teams, develop partnerships, and drive results; Strong communication and interpersonal skills, with the ability to work effectively with employees, customers, peers, and leadership; Results-oriented and able to perform effectively in a fast-paced environment while managing competing priorities and challenging situations

Nice to have

Bachelor's Degree preferred

Benefits

Medical plans with multiple coverage options, including HSA eligibility; Prescription drug coverage; Dental and vision benefits; Employee Assistance Program; Company-paid basic life insurance; Optional supplemental life insurance and dependent coverage; Short-term and long-term disability coverage; Critical illness, accident, and pet insurance options; 401(k) plan with company match and additional company contribution; Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options; Paid Time Off (accrual-based, up to 12 PTO days annually for full-time new employees); 10 company-paid holidays annually, plus 1 mental health day, 2 floating holidays and 1 volunteer day; Paid leave programs including parental, bereavement, jury duty, and military leave; Tuition assistance up to $5,250 annually; Professional certification support with 100% reimbursement for eligible programs; Opportunities for career development and advancement; Complimentary AAA membership with roadside assistance and travel discounts; Adoption assistance program; Monthly bonus potential based on performance