Field Care Supervisor

Field Care Supervisor role with Sage Care (part of City & County Healthcare Group), based out of the Bishop's Stortford branch and covering Stevenage, Biggleswade, Sandy and surrounding areas. The role is community-based, supervising Care Assistants and supporting safe, person-centred domiciliary care in clients' own homes, with some essential office-based administration. Full-time, permanent, with weekday and weekend shifts and participation in the on-call rota as needed.

Responsibilities

Complete initial risk and needs assessments in clients' homes or hospital and residential settings; Review care with clients and their families, helping ensure care plans remain accurate and reflect changing needs; Gather feedback, carry out quality audits, report findings and follow up agreed actions; Provide practical guidance, supervision and support to Care Assistants; Carry out spot checks, formal supervisions and competency assessments in clients' homes; Act as a key contact for care staff, helping them raise concerns, find answers and feel supported; Support onboarding, induction and ongoing staff development; Shadow new Care Assistants in the community and help them build confidence; Identify training needs and support colleagues with performance improvement; Help maintain compliance with CQC requirements and organisational procedures; Support the Registered Manager with inspection preparation and internal audits; Respond to concerns, incidents and safeguarding matters through the appropriate reporting and escalation processes; Work with Care Coordinators to support realistic, effective rotas; Contribute to the on-call rota as required; Communicate changes and concerns promptly so colleagues can respond effectively; Build positive relationships with clients, families, colleagues and healthcare professionals; Take part in multidisciplinary reviews and contribute relevant observations; Help ensure everyone involved has the information they need to support each client; Use care management systems to record activity accurately; Maintain supervision notes, spot-check reports, assessments and compliance documentation; Ensure actions are recorded and followed through

Requirements

At least one year's experience as a Field Supervisor in the UK care sector, with experience supervising, supporting, coaching or managing people; Domiciliary care experience is highly desirable; Strong understanding of CQC standards, regulatory requirements, safeguarding procedures and good care practice; Practical experience completing risk and needs assessments, spot checks, supervisions, audits and competency assessments; Familiarity with care management systems, alongside working knowledge of Microsoft Word and Excel; A full UK driving licence and access to a vehicle, with willingness to travel extensively across England as required; Strong communication, relationship-building and organisational skills; A proactive approach to resolving problems and the ability to work independently in the community; Availability to start as soon as possible; The existing right to work in the UK

Nice to have

People management, coaching and operational skills gained in other sectors

Benefits

28 days' annual leave, pro rata; Fully paid training, ongoing development and funded NVQ/Diploma opportunities; Career progression opportunities across the wider Group; Enhanced occupational maternity, paternity and adoption pay; Death in Service payment; Pension scheme; Dedicated benefits and wellbeing platform, including discounts of up to 14% at more than 40 retailers; Refer-a-friend scheme; Cycle-to-work programme; Mileage allowance: 25p per mile