Field Service Engineer 2

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

Responsibilities

Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites; Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions; Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification; Maintain records and reports to coordinate activities between Lam and the customer; Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction; Transparently discuss opportunities and challenges with customer to increase trust; Update customer on status of Lam tools as needed

Requirements

Bachelor’s degree in Electronics, Engineering, or related field with 2+ years of experience, or an advanced degree without experience, or equivalent work experience; Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals; Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit; Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods; Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed

Nice to have

Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite; Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus; Communication skills, both written and verbal, in English; Foundational analytical and problem-solving skills