Field Service Engineer (f/m/x)

We are currently strengthening our service-team and looking for a highly-motivated customer-oriented person, with excellent problem-solving skills.

As Field Service Engineer, you will be responsible to provide on-site service including preventive maintenance, calibration, installation and training across all product lines.

Responsibilities

Providing technical support to customers via telephone and email.; Performing on-site troubleshooting, service and repairs.; Evaluating malfunctioning instruments and preparing estimates for the cost of repair.; Coordinating and performing onsite repairs and preventive maintenances according to established procedures and standards.; Offering maintenance contracts to customers and creating the service contract quotation in the CRM.; Performing factory calibrations (ISO 17025, if required).; Creating and maintaining service reports in the CRM.; Ensuring that all necessary personal service tools for the performance of a service are valid and up to date in terms of condition and calibration needs.; Interfacing with cross functional work teams such as applications, customer support/services, product management, manufacturing and marketing/sales.; Providing on-site basic training to the customers.; Completing administrative tasks associated with the CRM service module as to log all support ticket and service orders in the CRM Service.; Taking responsibility for personal warehouse/stock.; Cross selling to Sales Representatives when instruments need to be replaced. – Cross selling initiative; Attending all necessary Anton Paar service trainings for the relevant product lines.; Substituting for other Field Service Engineers within the country, if necessary.

Requirements

Graduate of Engineering or equivalent; Three years’ experience in Hardware support or repair work; Three or more years experience in customer facing role; High technical and analytical problem solving skills; Self-employment and good organizational skills; Exceptional customer service skills; Ability to work under pressure; Fluency in English; Must possess a current and valid driver’s license; Background in information technology is an advantage