Field Service Technician II

MI Conveyance Solutions Field Service Technicians II provide the highest levels of mechanical service to meet the needs of our customers. Whether repairing and installing conveyor belts or repairing and maintaining mechanical equipment, we cater to the needs of our customers to keep their industry in motion.

Responsibilities

Performs on-site belt installation, splicing, and preventative maintenance and occasional call outs for emergency repairs; Fabricates lightweight and/or heavyweight belts in shop; Performs rigging to facilitate the lifting of belt rolls, presses and tooling on and off conveyor systems; Performs basic millwright tasks such as torch heating and cutting as well as removal and installation of conveyor components such as bearings, idlers, pulleys, gearboxes, and motors; Serves as customer contact on technical and service-related issues; Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations; Works in a safe, courteous, and professional manner; Ensures that processes and environmental conditions comply with local and national regulatory agencies and Motion's safety standards; Responsible for installation, diagnostics, repair and support for equipment that is installed and operating at customer sites; Diagnoses problems with equipment, assesses the extent of the problem, documents findings, makes decisions to repair and/or replace parts; Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs; Provides technical support and training to customers on operational or maintenance aspects of system equipment; Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction; Performs on-site services for new and existing clients, including on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis

Requirements

Technical degree and zero (0) to three (3) years of related experience or equivalent combination; Ability to read measuring equipment and perform basic math calculations; Ability to operate shop equipment safely; Ability to operate (be trained to operate) manlifts, forklifts, hand power tools and shop equipment safely; Excellent communication skills; Ability to work effectively with customers, peers and management to resolve client issues; Willingness and ability to drive company vehicles in alignment with Company policy required within one year of start date; Must be in alignment with company drug free workplace and other required customer regulatory requirements; Ability to push/pull up to 100 pounds; Ability to lift/carry up to 100 pounds; Ability to lift bulky objects; Ability to perform neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling; Working at heights from manlifts, platforms and elevated walkways may be required; Requires wearing safety equipment and safety harness; Working conditions may be indoor and/or outdoor; noise level may be loud at times

Nice to have

DOT preferred

Benefits

Healthcare coverage; 401(k); tuition reimbursement; vacation; sick pay; holiday pay