Field Service Technician (Milwaukee/Madison/Green Bay area)

Bartelt Packaging, A ProMach Company, provides best-in-class solutions for pouching and cartoning systems for the food and confectionery, beverage, home and personal care, pharmaceutical, chemical, and tobacco markets. Bartelt Packaging is looking for a Field Service Technician to join its team and reside in the Milwaukee/Madison/Green Bay area. The Field Service Technician travels to repair, maintain and start-up specified Bartelt Packaging equipment and provides a communication link between the customer and the Company to provide excellent customer service.

Responsibilities

Install, integrate, repair and troubleshoot flexible machinery of complex design requiring a high level of technical skill and independent problem-solving; Ensure all established inspection, testing, quality and operating specifications are met; Direct and/or oversee customer personnel during plant machinery installations, integrations or servicing; Provide on-site customizing of machine programs to meet customer needs; Occasionally maintain a 24-hour on-call status and provide customer technical telephone support; Provide factory floor support when not providing customer field service support or travel; Provide customer training regarding the operation and service of machinery; Assist customers with aftermarket parts needs in the field; Travel to repair, maintain and start-up Bartelt Packaging equipment and act as a communication link between customer and company

Requirements

Technical associate degree or equivalent combination of education and experience; Minimum of 3 years experience in machinery repair; Knowledge/skills of mechanical principles; Willingness to travel extensively within the US and, from time to time, internationally; Good communication and interpersonal skills with a strong customer service focus; Proficiency in Windows and MS software (Word, Excel, Outlook); Excellent customer service skills and ability to train customer personnel on equipment

Nice to have

Prefer experience in flexible packaging material machinery; PLC programming experience preferred; Familiarity with PLC/PC systems helpful

Benefits

Comprehensive medical/dental programs; Life insurance; Generous paid time off program; Retirement savings plan with company match; No waiting period for benefits, eligible on first day of employment; Growth opportunities