Field Service Technician

Join VisiConsult, a global technology leader, and work hands-on with cutting-edge industrial X-ray systems. In this role, you play a key part in ensuring safety, reliability, and customer success across a wide range of industrial applications. In this role, you will be primarily responsible for supporting our key account in Austin, Texas, while also providing general field service support to additional customers across the U.S.

Responsibilities

Install, maintain, and repair industrial X-ray inspection systems at customer sites; Perform preventive maintenance, troubleshooting, and system upgrades; Provide on-site, remote, and phone-based technical support to customers; Conduct customer training and system acceptance testing; Ensure compliance with safety and quality standards; Complete service reports and technical documentation accurately; Collaborate with internal teams to resolve technical issues efficiently; Willingness to travel extensively (100%) within the U.S. and internationally as required by the role

Requirements

High School Diploma or GED required; 2–4 years of hands-on experience in field service, equipment maintenance, or industrial/automated systems; Strong mechanical and electrical troubleshooting skills with the ability to diagnose, repair, and maintain industrial equipment; Ability to read and interpret electrical schematics and technical documentation; Basic knowledge of PLC-controlled systems; Proficient with Microsoft Office 365 and general computer applications; Hands-on, self-motivated problem solver with the ability to work independently in fast-paced field environments; Customer-focused team player with strong communication and interpersonal skills; Reliable, adaptable, and well-organized with a strong sense of ownership and accountability; Valid driver’s license and clean driving record required; Willingness and ability to travel up to 100%, primarily within the U.S. and occasionally internationally; Fluent English required; Ability to comply with applicable export control laws and customer requirements

Nice to have

Associate’s degree or technical certification in Electrical/Electronics Technology, Mechatronics, Industrial Maintenance, Automation, or a related field; Experience in x-ray or NDT field; Siemens experience; Spanish language skills

Benefits

Career and development opportunities; An international and team-oriented work environment; Variety of perspectives due to a wide range of industries and customers