Field Service Technician

Performs field service activities including installation, testing, servicing, and repairing wellhead equipment. Maintains customer base by performing timely and competent service work.

Responsibilities

Performs field service activities including installation, testing, servicing, and repairing wellhead equipment; Maintains customer base by performing timely and competent service work; Practice safe work habits and comply with all quality, safety, health and environmental policies, procedures, programs and regulations; Checking compatibility of equipment, inspecting condition, dry fitting and communicating relevant information with customer; Installing and testing of equipment in accordance with operating procedures; Servicing equipment as requested by customers in accordance with maintenance procedures; Repairing equipment as requested by customers and as necessary due to field malfunctions; Maintain service vehicle and tools/equipment; Providing feedback to the Company through reporting of field problems and failures; Identifying and ensuring appropriate tools, backup equipment and parts are available; Preparing Field Service Orders, Rental Tickets and customer required documents accurately and completely; Maintaining a high degree of customer satisfaction by providing timely and competent service; Perform other related duties as assigned or requested

Requirements

High school diploma or general education degree (GED); 1-3 years related experience and/or training; equivalent combination of education and experience; Customer required training; Certified in H2S, SafeLand and DOT when driving vehicles greater than 10,001 GVWR; Working knowledge of Cactus Wellhead Product; Customer Service Best Practices; Service Documentation and Record Keeping; Wellhead and Valve Equipment Compatibility; Wellhead and Valve Installation, Operation, and Maintenance; Field Equipment Repair; Equipment Troubleshooting of Cactus Wellhead and other OEM Equipment; Intermediate Computer, Language, and Mathematical Skills; Intermediate Reasoning Ability; Must be able to lift/move up to 50 pounds regularly; Stand and walk for extended periods up to 12 hours per shift; Climb stairs and ladders; Bend, stoop, kneel, and reach; Work in confined spaces when required; Operate heavy equipment and power tools; Perform repetitive movements; Wear required Personal Protective Equipment; Follow all safety protocols and procedures; Participate in regular safety training; Complete required safety certifications; Comply with all environmental regulations; Pre-employment drug screening; Background checks; Medical examinations