Field Technician

We are now looking for a Field Technician. This role is responsible for the coordination, management, and execution of Field Services activities in support of other Service Functions (SF) within Operations and Engineering. The primary focus is on in-site activities to ensure services provided to customers remain continuously available and meet defined Service Level Agreement (SLA) performance levels. This is a local role, predominantly involving on-site support for Operations and some SIP functions—particularly in connection with engineering or deployment activities. Additionally, the Field Technician is expected to ensure all work is executed in compliance with Project OHS (Occupational Health and Safety) requirements.

Responsibilities

Respond to corrective network problems by performing effective and efficient problem analysis, rapid troubleshooting, diagnosis, and prompt repair of equipment to ensure service restoral objectives are met; Coordinate with other technicians and departments as required to maintain service levels; Plan and implement preventive maintenance routines to ensure network performance standards are met; Perform cutovers and upgrades on the network as directed by work orders; Maintain up-to-date site documentation as outlined by the EWO initiative; Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications; Gain in-depth knowledge of key quality service indicators within the geographic area of responsibility; Participate in retune activities related to network optimization and build projects; Maintain inventory of required parts and perform regular audits to ensure availability; Complete administrative reporting, including mileage, timesheets, expenses, equipment logs, and deficiency ticket updates; Test hand-offs, RSSI, transmit levels on mobiles, monitor dropped calls, and investigate any performance changes; Document activities for future assessment and analysis; Maintain current documentation of site status and complete trouble tickets, incident reports, and other required documentation; Shift work, overtime, and 24-hour on-call support are required on a regular rotational basis

Requirements

Bachelor’s, Diploma or Certificate degree in Electronics or any other related field; Two plus years of experience in the telecommunications industry; Certification related to EHS/OHS (Environmental, Health & Safety / Occupational Health & Safety); Knowledge of service networks, including GSM, WCDMA, and LTE; Understanding of service and service application implementation/integration; Familiarity with site-related issues; Knowledge of the operation and maintenance of multivendor telecommunications equipment; Awareness and adherence to Ericsson Life Saving Rules; Proven understanding of instructions, standard operating procedures, and processes; Experience with hazard identification and risk assessment; Accident investigation or root cause analysis (RCA); Working at heights, including climbing and tower access; RF/EMF awareness; Lone work requirements; First Aid; Responsible driving and vehicle inspection; Knowledge of Optical Fibre, SONET, and TCP/IP is required

Nice to have

Microwave and Transmission experience (e.g., DS1, DS2, DS3) would be beneficial

Benefits

Competitive compensation package; Short-Term Variable Compensation Plan (annual bonus); Health benefits including choice of 3 medical and dental plan options, core coverage paid fully by Ericsson; Group Retirement & Savings Program with automatic 2% company contribution into Pension Plan; 50% match of employee RRSP contribution up to 8% (maximum 4% match); Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost; Short-term disability coverage; Stock Purchase Plan; Minimum 18 days accrued vacation; At least 3 personal days; Minimum 10 holidays; 1 volunteer day; Sick days; Up to 10 weeks paid maternity leave and 6 weeks parental or adoption leave at 100% of pay; Financial wellness programs; Educational assistance; Matching gifts; Wellness account; Recognition programs