Fire Resistance Administrator

Why work for UKTC?

United Kingdom Testing and Certification (UKTC) offers rewarding technical work that makes buildings better for people and the environment. Although invisible to the average person, Passive Fire Protection is a fundamental part of the buildings we all live and work in and saves countless lives.

Your work at UKTC will be diverse and allow you to enhance your practical skills through the use of tools and laboratory instruments as well as challenge yourself academically through learning about international test standards and regulations. You will interact with customers from the Passive Fire Protection industry every day allowing you the opportunity to educate them as well as learn from them.

Fire Resistance Administrator - £28,000 - £30,000

As a Fire Resistance Administrator at United Kingdom Testing & Certification (UKTC), you will provide comprehensive administrative support to the Fire Resistance Department, ensuring the efficient support of clients and projects. You will play a key role in supporting Technical Officers and Technical Surveyors by managing documentation, liaising with clients, coordinating visits and assist in maintaining accurate project records, helping the department deliver market-leading customer service and report turnaround times.

This opportunity can offer flexible working hours and can be part or full time.

Key Responsibilities

✓ Prepare draft fire resistance test reports from approved company templates for Technical Officer review.

✓ Issue signed final fire resistance test reports to clients, ensuring all associated documentation has been completed and correctly archived

✓ Coordinate client visits by booking meeting rooms, arranging visitor access and ordering refreshments and lunches where required.

✓ Support Technical Officers and Technical Surveyors with general project administration, including preparation of project documentation and scheduling support.

✓ Maintain accurate project data within company management systems, including HubSpot and other departmental software.

✓ Coordinate internal communications between the Fire Resistance Team and other departments to ensure efficient project delivery.

✓ Assist with general departmental administration including filing, archiving and database maintenance.

✓ Contribute to continuous improvement initiatives aimed at enhancing departmental efficiency and customer experience.

✓ Undertake any other duties appropriate to the role.

Essential personal attributes

✓ Calm and professional under pressure.

✓ Highly organised with excellent planning skills.

✓ Strong customer service focus with a professional and approachable manner.

✓ High personal accountability.

✓ Proactive, self-motivated and able to identify priorities without close supervision.

✓ Detail conscious with a high awareness of the importance of accuracy.

✓ Demonstrates commitment to impartiality, integrity and ethical conduct.

✓ Aligns with UKTC's values and commitment to quality.

Key communications

Internal Customers: Head of Testing, Laboratory Operations Manager, Technical Officers, Technical Surveyor, Senior Leadership Team (SLT), Sales Team, Compliance Officer.

External: Customers, Manufacturers, Suppliers, Contractors, SOCOTEC and Visitors

Requirements

✓ Excellent organisational and time management skills with the ability to prioritise multiple projects and deadlines.; ✓ Excellent written and verbal communication skills with a strong customer service focus.; ✓ High level of proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint and SharePoint).; ✓ Excellent attention to detail with the ability to accurately prepare technical documentation.; ✓ Ability to prepare and format controlled technical documentation to a consistently high standard.; ✓ Ability to work independently whilst contributing effectively within a multidisciplinary team.; ✓ Ability to maintain confidentiality and handle sensitive information appropriately; ✓ Good IT skills with the ability to learn and use business management software.; ✓ Awareness of Health & Safety requirements within an office and laboratory environment

Nice to have

✓ Experience working within a testing laboratory, engineering, construction or certification environment.; ✓Familiarity with CRM and document management systems.; ✓Understanding of compliance and quality assurance processes.