Fit4Less Host - Toronto Yonge and Alexander

The Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to standards and expectations to deliver Fit4Less' friendly, clean, and automated brand. Performs and completes cleanliness tasks and duties to ensure safety for everyone in the club to deliver consistent cleanliness for members, associates and prospective members. Provides friendly customer service that follow Fit4Less guidelines, processes and procedures to deliver consistent service to members and prospective members.

Responsibilities

Cleans and tidies to the cleanliness standards and expectations as outlined in cleaning and inspection guidelines; Provides friendly customer interaction when cleanliness tasks are being completed on the workout floor; Contributes to the everybody cleans mindset; Completes and reads daily, weekly and monthly cleanliness tasks, communications and training to achieve standard expectations; Informs and reports deficiencies using standard guideline expectations; Welcomes everybody warmly in the club; Helps and educates members and guests with memberships, amenities, automation and processes; Promotes black card amenities and memberships; Contributes to a courteous and friendly workplace environment; Completes tasks and responsibilities by the set timelines; Informs and works with the manager for progress relating to customer service and escalation support; Addresses, informs and reports incidents of concern using the standard process expectations; Sells and suggests memberships and provides assistance for membership management; Assists and provides appropriate access to and within the club to educate on automated and virtual options

Requirements

High School diploma, or working toward completion; 1 year teamwork and/or volunteer experience; Verbal communication skills; Written communication skills; WHMIS; First Aid, CPR-A & AED Certification

Nice to have

Puts a lot of effort into their activities; Remains calm under pressure and can handle stress; Is dedicated to meeting the expectations and requirements of both internal and external customers; Values time and uses their time effectively and efficiently

Benefits

Opportunities for advancement; Free Fitness membership; Fun and energetic atmosphere