Fleet Care Supervisor - Full Time (Los Angeles)

Become part of the #roadsurferfamily and work in a company culture where you are part of an open, fast-growing team with ambitious goals and positive team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel.

Responsibilities

Oversee and coordinate all processes related to camper van preparation, ensuring they are ready for customer use; Manage the technical operations and provide guidance to Station Service Specialist and Station Support Agent, ensuring efficiency and high-quality work; Conduct training sessions and proactively contribute to the development of station agents to maintain operational and vehicle excellence; Support Station Manager with training and development of station staff during onboarding and follow-up training needed to ensure vehicle excellence; Complete daily lists such as verification of black/grey tanks are empty prior to departure and confirm windshield fluid/coolants are at appropriate levels; Empty black/grey water tanks for campers utilizing proper personal protection equipment (PPE) and disposing of wastewater according to local/federal laws; Inspect returned camper vans for damage, report findings and initiate necessary repairs; Uphold and enforce quality standards in vehicle preparation and maintenance to ensure customer satisfaction; Ensure all stock, C&R material, spare parts and other station needs are ordered when needed; Upon vehicle returns check for any damage, report into current roadsurfer software and coordinate with Damage Control Manager and Munich HQ and initiate appropriate repairs; Build relationships with local workshops for service & maintenance needs; Keep vehicle maintained and up to date (oil changes, tire rotation etc); Ensure weekly/monthly/yearly scheduled maintenance is completed.

Requirements

Embrace core values: Free Hugs; Trustety; Fully Hands On; Own Your Ship; Customer At Heart; College degree preferred in Business or Hospitality (or related field) and/or two years+ of related experience in the retail/hospitality or direct RV industry; Strong customer service orientation with effective communication skills; Resilient problem-solving abilities and highly organized; Must be able to complete OSHA certifications within 90 days of hire; Strong written/verbal communication skills; able to read, write and speak English to interact effectively with a global customer base; Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future; Must be at least 21 years of age; Candidates must present and maintain a clear motor vehicle record and successfully pass a background check; Valid in-state driver's license; Open availability to work weekends and holidays based on business needs; Ability to stand, climb, stoop, kneel, walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear; Ability to regularly lift and/or move up to 30 pounds and occasionally lift and/or move up to 40+ pounds.

Nice to have

College degree in Business or Hospitality (or related field)

Benefits

Competitive salary and Healthcare Reimbursement (full time employees only); Opportunity to work in a dynamic and growing company; Collaborative and supportive work environment; Opportunities for career advancement within the organization; Annual Camper Rental Allowance; 401k with 1% matching; Telehealth & Teletherapy through Doctegrity; PTO & Sick leave accrued as you work.