Fleet Service Manager

The Fleet Service Manager is responsible for ensuring the seamless servicing, maintenance, and operational readiness of the autonomous vehicle fleet. Leading a team of Fleet Servicing & Maintenance Technicians, they oversee preventive and reactive maintenance, ensuring high fleet availability while adhering to strict safety and compliance standards. Their primary goal is to maximise vehicle uptime, optimise workshop operations, and drive efficiency in fleet servicing. This role requires strong leadership, operational oversight, and close collaboration with Field Engineering Leads and Heads of Geo to align servicing efforts with business needs. While not a shift-based role, flexibility may be required to support urgent fleet servicing needs.

Responsibilities

Ensure high vehicle uptime by optimising servicing/inspection schedules and minimising downtime; Manage fleet maintenance costs, track expenditures, and implement cost-saving initiatives without impacting service quality; Ensure all servicing and maintenance operations comply with safety regulations, industry standards, and internal policies; Oversee mechanical and servicing-related upgrades while minimising operational disruptions; Lead and develop Fleet Servicing & Maintenance Technicians, ensuring efficient servicing operations; Analyse fleet maintenance data to improve servicing schedules, reduce downtime, and enhance overall fleet performance; Drive efficiency improvements, implement best practices, and maintain industry-leading fleet servicing operations

Requirements

Proven experience as a Service Manager in a dealership, fleet management, or automotive servicing environment; Strong leadership ability to lead, coach, and develop a high-performing team of Fleet Servicing & Maintenance Technicians; Skilled in scheduling, resource allocation, and workflow optimisation to ensure efficient servicing operations; Deep understanding of industry safety regulations, risk management, and compliance within fleet servicing environments; Communicates effectively with internal teams, leadership, and external partners to align maintenance operations with business needs; Customer-centric, results-driven mindset, committed to high fleet availability and operational efficiency; Proficient in tracking maintenance KPIs, analysing fleet performance data, and driving continuous improvements; Experienced in refining servicing workflows, implementing best practices, and adopting new technologies to enhance efficiency

Nice to have

Knowledge of ADAS technology and on-road testing requirements; L2 Automobile Mechanic certification; Japanese language ability: JLPT N2 or above (fluent); English language ability: Fluent

Benefits

Salaries benchmarked against the market annually; Meaningful equity, sharing in the ownership and long term success of Wayve; Relocation support and visa sponsorship where applicable; Learning and development budgets with support for training, conferences and growth; Comprehensive benefits including health insurance, dental, enhanced maternity and paternity leave, retirement or pension where applicable, access to therapists, wellbeing partnerships, team socials and more