FlexFund Support Representative, IRE

The FlexFund Support Representative is responsible for supporting clients throughout the transaction lifecycle by addressing inquiries, managing order workflows, and ensuring data accuracy across systems. This role plays a key part in delivering a seamless client experience while identifying opportunities to improve processes and system performance. This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.

Responsibilities

Provide support to clients by addressing inquiries and guiding them through processes; Analyze incoming requests and determine the most effective and appropriate solutions; Manage order workflows from creation to completion, ensuring timely processing and proper handling; Ensure accuracy of order details across internal systems; Identify, analyze, and report system bugs or operational issues based on daily workflow observations; ensure proper documentation and timely escalation; Communicate effectively with clients and internal teams to resolve order-related concerns

Requirements

Strong attention to detail with a high level of accuracy in data entry; Ability to work in a fast-paced environment and meet strict deadlines; Effective multitasking and time management skills; Tech-savvy with the ability to navigate multiple systems (CRM, reporting tools, etc.); Experience working with global and/or US based business teams; Excellent written and communication skills in the English language; Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

Nice to have

1+ year of experience in customer service or technical support