Flexible Host - Eagle Bar

The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters. As a Flexible Host – Eagle Bar, you will be the first point of contact for guests visiting one of the hotel's vibrant bar destinations. You will create a warm and memorable first impression, ensuring every guest receives a seamless welcome while supporting the smooth flow of the outlet. This is an exciting opportunity to be part of a luxury hospitality environment where genuine connections and exceptional service are at the heart of every experience.

Responsibilities

Welcome guests warmly and create a positive first impression upon arrival; Manage guest reservations, seating arrangements, and waiting lists efficiently; Escort guests to their tables and provide information about the venue, menus, and offerings; Maintain an organised and accurate reservation system while communicating effectively with the service team; Anticipate guest needs and deliver personalised service that reflects Rosewood's standards of hospitality; Handle guest enquiries and feedback professionally, resolving issues or escalating when appropriate

Requirements

Naturally warm, engaging, and confident when interacting with guests; Excellent communication and organisational skills with strong attention to detail; Able to remain composed and professional in a busy, fast-paced environment; Flexible availability, including early mornings, evenings, weekends, and public holidays; A positive team player who enjoys creating memorable experiences for guests

Nice to have

Previous experience in a host, reception, guest relations, or hospitality role

Benefits

The opportunity to work at a prestigious luxury hotel; Flexible casual shifts to suit your availability; Experience within a world-class luxury hospitality environment; A supportive, professional team culture; Competitive hourly rates