FOOD AND BEVERAGE ASSISTANT MANAGER

The Food and Beverage Assistant Manager is responsible for supervising all front-of-the-house restaurant & beverage operations and employees in specified food outlets during an assigned shift and assist in supervision of all other food & beverage outlets as needed.

Responsibilities

Supervising all front-of-the-house restaurant and beverage operations and employees in specified food outlets during an assigned shift; Assisting in supervision of all other food and beverage outlets as needed; Creating an atmosphere that induces guests to choose Belterra Casino Resort as their casino of choice and actively building and retaining customer relations; Opening and closing shift or work area at scheduled times, ensuring outlet preparation, cleanliness and security of company assets; Maintaining administrative functions such as scheduling, time and attendance records, and appraisals; Assisting in monitoring department budget to ensure efficient use of labor and other resources; Monitoring guest service and satisfaction and making recommendations for improvement; Resolving guest concerns or complaints; Inspecting food and beverage outlets daily for safety, equipment operation and supplies; Conducting inspections of front-of-the-house areas for procedure compliance, security and guest and employee safety; Supervising floor service during peak hours; Working with F&B and management team to analyze food cost, forecast business trends and recommend price and staffing revisions

Requirements

Ability to communicate effectively with customers, as well as all levels of employees; Ability to review and comprehend all necessary documentation; Ability to take reservations over the phone; Must be flexible to work varying shifts and time schedules as needed, including nights, weekends, and holidays; Minimum of 2 years supervisory experience in food and beverage operations; Demonstrated knowledge of food and beverage service standards, products, and presentations; Strong financial management and budgeting skills; Excellent leadership and team management abilities; Superior customer service and communication skills; Proficiency in Microsoft Office applications; Strong problem-solving and decision-making capabilities; Physical ability to stand and walk for extended periods; Must be able to obtain and maintain required food safety certifications; Experience in inventory management and cost control; Demonstrated ability to multitask in a fast-paced environment; Knowledge of wines and alcoholic beverages; Ability to maintain bar operations; Indiana ABC Permit (Liquor License) required; Must be at least 21 years of age; High school degree and four years' dining experience, with a minimum of two years' Food and Beverage supervisory experience, or a Bachelor's degree in Restaurant Management or related field; Ability to work in a environment subject to varying levels of crowds, noise and smoke