Food & Beverage Administrative Assistant

We are currently seeking a highly organized and detail-oriented individual to join our team as a Food & Beverage Administrative Coordinator at the DoubleTree by Hilton Manchester Downtown. This position plays a key role in supporting the banquet, outlet, and culinary departments through high-level administrative assistance, operational tracking, and communication support.

Responsibilities

Maintain and organize banquet documentation including BEO books, signed contracts, set sheets, and event signage; Attend daily meetings and communicate updates on allergies, dietary needs, and room changes to banquet and culinary teams; Maintain training records, schedule compliance certifications, and archive departmental logs and checklists; Create and maintain departmental documents including SOPs, deep cleaning schedules, checklists, and tip pool breakdowns; Support menu, signage, and POS updates for outlets, banquets, and the Made Market; Assist with inventory tracking, banquet bar orders, cost control logs, invoice coding, and linen/uniform ordering; Track and report F&B capture ratios, sales data, and marketing initiative results; Design and manage internal signage, menus, buffet labels, and branded materials for F&B areas and events; Coordinate with marketing and hotel leadership to support VIP amenity planning, seasonal promotions, and media shoots; Provide tech support for F&B systems including POS terminals, printers, menus, and shared drive access; Compile weekly communication newsletters and ensure property-wide awareness of hours of operation and F&B updates; Participate in hotel-wide initiatives, including special projects, departmental celebrations, and training audits; Communicate group parking requirements and planned lot closures to hotel staff, coordinating with Security to ensure all contracted areas are available; Maintain the hotel lobby reader board with customized group welcome messages, restaurant promotions, and current specials; Create and publish restaurant advertisements across various social media platforms; Manage action items identified during weekly walkthroughs and coordinate with department heads to ensure timely completion; Maintain Safety Committee meeting notes and work with the appropriate department heads to accurately document the status of all action items

Requirements

Prior administrative experience in food & beverage or hospitality operations; Proficiency in Microsoft Office, Canva, Adobe Acrobat, POS platforms (Micros, Clover, Toast), and labor/scheduling systems; Exceptional organizational skills with the ability to multitask and manage complex workflows independently; Excellent written and verbal communication skills

Nice to have

Familiarity with hotel management systems such as Delphi, OnQ, Opera, or PEP

Benefits

401k with company match; outstanding travel discounts at Hilton properties; free parking; free meals during your shift; annual bonuses; monthly CARE Rallies; weekly pay; professional development; generous bonuses; travel perks