Food & Beverage Manager

Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment. At InterContinental Seattle Bellevue, a luxury hotel in downtown Bellevue, the Food & Beverage Manager will oversee multiple outlets and report to the Hotel Manager. The role includes leading the charge to ensure guests enjoy a memorable experience, whether for a full conference banquet or a favorite beverage, and requires stellar knowledge of food & beverage, strong people-management and exceptional customer service skills, as well as a proven track record in high-volume concepts.

Responsibilities

Managing, coaching, and developing a team of committed hospitality professionals; Delivering exceptional guest and corporate experiences by setting high standards and finding new ways to exceed them; Managing food and beverage standards to deliver against commitment to responsible business practices; Working closely with the Hotel Manager and finance team to set, monitor and refine budgets and drive revenue; Multitasking to oversee multiple food and beverage outlets, banquets, and in-room dining facilities; Motivating and managing a team of front of the house colleagues for food and beverage; Assisting with the budget, marketing plans and objectives; Implementing and maintaining F&B sales/marketing programs; Mentorship and overseeing the development of employees; Hiring, training, empowering, coaching/counseling and conducting annual performance reviews; Directing the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations; Coordinating food and beverage operations with other hotel departments; Resolving guest complaints; Implementing procedures to increase guest and associate satisfaction; Exercising quality control for both food and beverage; Maintaining standards of service; Performing daily walk-through to ensure full compliance with Department of Health regulations and brand standards; Coaching and counseling employees to reflect brand service standards and procedures; Maintaining schedules for multiple outlets each week based on forecast and event schedules; Ensuring all colleagues maintain current food and alcohol permits; Other duties as assigned

Requirements

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds; 3-5 years or more of progressive hotel Food and Beverage experience; Service oriented style with professional presentation skills; At least 3 years’ experience in a senior role in a food and beverage environment; Proven leadership skills; High energy; Entrepreneurial spirit; Motivational leader; Proven track record in high volume concept; Effective communicator; Effective in providing exceptional customer service; Ability to improve the bottom line; Clear concise written and verbal communication skills in English; Proficient in Microsoft Word and Excel; Excellent organizational, interpersonal and administrative skills; Experience implementing new F&B concepts; Current and valid WA food handler’s and MAST permit; Must be available to work evenings and weekends as needed

Nice to have

Prior experience with POS systems preferred

Benefits

Paid Time Off (2.15 hours for every 40 hours worked, ~14 days); 7 Paid Holidays, 2 Floating Holidays; Medical (through United Healthcare), dental, and vision insurance; Competitive Matching 401K; Health Savings Account; Healthcare Flexible Saving Account; Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity; Supplemental Short-Term Disability Insurance; Basic Life and Accidental Dismemberment Insurance; Basic Long-Term Disability Insurance; Life Insurance buy-ups; Employee Assistance Program; Pet Insurance; Sick Time (accrue 1 hour for every 30 hours worked) for part-time associates; Competitive Salary; Cash incentives programs; on-site wellness programs; local discounts; employee rates on hotel stays; ongoing training and development opportunities